Head of Mails & Parcels Change Initiatives

Reporting Line: Transformation & Operations Director - Mails
Contract Type: Permanent
Location: Wood Street, London
Closing Date: 5th April 2024

What to expect

The Head of Mails and Parcels Change Initiatives will proactively oversee and drive all change activity in the rapidly evolving Mails and Parcels business unit. In this role, you will essentially deliver a step change in positive outcomes for Mails for activities that sit outside of the central change function, addressing a gap that has emerged due to the level of innovation and improvement required.

This will be delivered by driving the work of several vital cross functional change workstreams (outside of central change) including Network Strategy, Retail, Digital, Marketing and Communications, ultimately improving how Mails related change is delivered and then landed in POL. In addition, the role will have indirect accountability for the success and deliver of the Central Change projects which, as of 24/25, will not have a (level 4) programme manager.

What we can do for you

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave that increases with tenure
• Up to 18% individual performance-based incentive scheme
• Car allowance
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

What you’ll need to succeed

• Several years of experience of successful management and execution of transformational and change activity (business transformation, change management or project management)
• Proven ability to land change successfully across complex organisations
• Strong understanding, and experience of applying, business transformation principles and practices
• Excellent communication and interpersonal skills
• Ability to work effectively with a variety of stakeholders (e.g. Senior Leaders, Technical SMEs or Operational Staff)
• Ability to work independently or as part of a team
• Ability to be agile in a fast paced and dynamic team
• Exceptional problem solving skills

About us

Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.

Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead - people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.