Head of IT

Our highly reputable Education client in East Grinstead is seeking a Head of IT to join their team, on a permanent basis.

After the first 3 months, the successful Head of IT can work from home for 2 days a week.

About the Head of IT role:

We are looking for a Head of IT who will be responsible for a varied set of activities and responsibilities in IT Operations, Project Management & Support.

The ideal candidate:

The person we are looking for will have preferably some familiarity with working in an educational institution. You should be able to work independently and manage a small team of support staff. You can communicate well with others and adapt quickly to change. You have a natural interest in solving complex technical problems and you have experience managing websites and online platforms.

The ideal candidate would have a good understanding of different web technologies and the ability to pick up new ones. You must have a high degree of accuracy with excellent attention to detail and time management skills. You should have the flexibility to work outside normal office hours to provide student support, as we provide lectures on evenings and weekends.

Some of the duties include:

• Support to students and staff, providing technical support via phone, email, and dedicated support system. Working within SLAs, prioritisation of tasks
• Website Administration, managing WordPress sites, Plesk, and AWS
• Database administration, MySQL, FileMaker
• Moodle Administration
• Project Management
• 3rd party supplier management
• Identifying places for improvement of the online platforms
• Assist with testing and developing new online systems and academic software to improve and streamline daily operations.

Skills required:

• Good understanding of IT systems and services. Including IT infrastructure management for internal and hosted systems. AWS experience would be beneficial
• Project management with a good understanding of agile methodologies, scoping to delivery
• Excellent communication skills when working with a variety of clients and stakeholders
• Good understanding of CRM, workflow and business process software - ERP like - systems
• Knowledge of Learning Management Systems, ideally Moodle or a similar platform
• Good understanding of Office 365, Teams, SharePoint and Power Automate
• Have a technical understanding of Content Management Systems
• Good understanding of customer databases and software systems
• Understanding/knowledge of HTML, SQL, PHP or similar web languages

Benefits:

• Casual dress
• Cycle to work scheme
• Employee discount
• On-site parking
• Referral programme