Head of IoT Customer Success

The organisation is a leading player in the industrial and manufacturing sector, offering innovative IoT solutions to a global clientele. With a workforce of over 500 individuals, they are committed to improving efficiencies and productivity for their customers.

Client Details

The organisation is a leading player in the industrial and manufacturing sector, offering innovative IoT solutions to a global clientele. With a workforce of over 500 individuals, they are committed to improving efficiencies and productivity for their customers.

Description

As the Head of Customer Success, you will play a pivotal role in shaping and executing our sales support and customer engagement strategy. You will develop and lead a team of IoT Sales Support Specialists focused on the CSL product portfolio, providing best in-class sales support and customer onboarding. Additionally, you will oversee the Business Support team, managing functions such as service provisioning, CMP management and pricing/tariffing, revenue/cost assurance, and commercial data analysis for our estate of 3M+ customer connections.

Profile

A successful Head of IoT Customer Success ideally you will:

• University education in business and/or equivalent experience.
• 5+ years of proven experience in customer success, account management, or a related role. Experience of the IoT marketplace would be beneficial.
• Commercially minded with proven ability to analyse/articulate and provide presentations to senior stakeholders.
• Ability to thrive in a fast-paced entrepreneurial work environment. Must possess strong communication skills, a strong work ethic, high energy, enthusiasm.
• Capability to innovate and 'think out of the box' to deliver products and solutions which meet customer requirements.
• Able to deliver to tight times scales and to quickly identify innovative, pragmatic, and cost-effective solutions to process/product/customer issues.

Job Offer

• Competitive salary with annual bonus and additional benefits
• Generous holiday leave
• An inclusive and innovative company culture
• The opportunity to work with a team of experts in the IoT sector

We encourage talented individuals looking for a rewarding career in the Industrial / Manufacturing sector to apply. This is a great opportunity to contribute to a company that is shaping the future of the industry with its innovative IoT solutions.