Head of Global Service and Support

Fantastic opportunity for a Head of Global Service and Support to join my client who are a leading provider of modular signal switching and simulation solutions for electronic test and measurement applications.

The Head of Global Service and Support, in Essex, will play a pivotal role in establishing a new department, with the objective for this division being to ensure customer satisfaction and maintain high-quality technical support services across international markets. You will recruit and lead a dedicated team of support professionals, develop strategic initiatives, and foster collaborative relationships with customers and external vendors.

Other responsibilities include:

O Implement initiatives to enhance the efficiency and effectiveness of technical support operations.

O Cultivate strong relationships with external vendors and customers to understand their unique requirements and expectations.

O Collaborate with cross-functional teams to address customer needs and drive continuous improvement.

O Act as a mediator in resolving escalated customer issues, working closely with product owners and engineering teams to ensure timely resolutions.

O Implement proactive measures to prevent recurring issues and enhance customer satisfaction.

O Develop and maintain standards, policies, and procedures for technical support services to ensure consistency and quality.

O Oversee the day-to-day operations of technology support services, including resource allocation, workload management, and performance monitoring.

O Collaborate with sales and sales engineering teams to develop new programs aligned with the company's strategic direction.

The Head of Global Service and Support, in Essex, will have

• Experience in establishing a new group and/or department.
• Bachelor's degree in engineering, computer science, or related field; advanced degree preferred.
• Proven experience in a leadership role within the test and measurement industry, with a focus on global service and support.
• Strong understanding of technical support methodologies, tools, and best practices.
• Proven track record of driving continuous improvement and achieving organisational goals.

This role requires travel (as per business needs) and a full and valid driving licence.

This is a great opportunity with a well established company in Essex that offer products and services to streamline the design, development and sustainment of high performance electronic & test verification systems.

APPLY NOW! For the role of Head of Global Service and Support, in Essex, by sending your CV to or call Charlie on or for more information.