Head Of Customer Service & Business Improvement Opportunity - Leading Local Company

Are you a highly experienced customer service professional with stakeholder management exposure & previous experience in the automotive industry or related sector?

Have you a career history of delivering high levels of customer service & client satisfaction that includes leading coaching & inspiring client facing teams 7 fostering a culture of high performance?

Do you live locally to the Surrey area and seeking a highly responsible senior level management role working for a well established & highly respected company that rewards its staff and can offer a competitive salary plus excellent benefits?

Our client is a dedicated independent fleet management organisation seeking to recruit a Head of Customer Service & Business Improvement to carry out an Executive Board reporting and senior level role within their Head Offices in Surrey and a summary of the duties & responsibilities appears below:-

Monitor and action all modules of the 1Link Service Network system for cost control and vehicle downtime purposes

Ensure that all work authorised is in accordance with manufacturers servicing schedules and industry recognised times whilst paying attention to vehicle histories, contract type, contract duration, warranty position and client specific procedures.

Liaising with vehicle manufacturers in order to escalate issues and secure warranty and goodwill contributions.

Ensure that maintenance telephone calls are dealt with promptly and efficiently.

Help and advise the Account Management team with technical and procedural questions.

Carry out all specified administrative tasks according to operational procedures, to include (but not limited to) service bookings, downtime management reports, and invoice processing.

Ensure breakdown and recoveries are directed to appropriate network repairers in accordance with departmental procedures.

This is a vitally important role that reports at the most senior level & would be an ideal move for a highly experienced manager from a customer service background ideally within fleet management, vehicle repair or similar automotive commercial environment.

Interested?

If you are in the market for a new challenging head of customer service/satisfaction role working for a growing and professional organisation that genuinely looks after and rewards its’ staff and have first class management skills and commercial acumen and can commute comfortably to the Kingston area of Surrey area then we would like to hear from you.

Please forward your CV NOW for immediate consideration.