Head of Customer Onboarding

£40k DOE | HYBRID | DISCRETIONARY COMPANY BONUS

A high-growth technology company, based just outside of Exeter is seeking a Head of Customer Onboarding to join their team. The company are looking for like-minded people who share their values; Care Deeply, are Innovative, deliver excellence, put the customer first, are friendly and celebrate individuality.

This role offers Hybrid working, Monday - Friday 08:30 - 5:30, 40 hours per week.

Head of Customer Onboarding responsibilities include: -

• Maintain the Customer Onboarding dashboard
• Provide regular reporting to the Senior Leadership Team
• Management of the customer Onboarding team
• Organise and lead in presentations to all stakeholders
• Take responsibility for continually improving the Onboarding processes and customer experience

Head of Customer Onboarding requirements include: -

• Previous experience in a similar Senior Customer Service, Onboarding role
• Operational knowledge of fast-moving SaaS or Technology focused organisations
• Strong stakeholder management skills
• Confidence in presenting information to a variety of audiences
• Excellent Customer relationship skills
• Previous experience of managing and developing a small team

Package for the Head of Customer Onboarding:

On top of joining a fun-loving bunch who are growing at an astonishing rate, you will receive an excellent benefits package that includes:

• £40k DOE
• Inclusion of company bonus scheme
• 24 days of annual leave plus bank holidays- an extra day off for your Birthday
• End-of-year company closure between Christmas and New Year
• Holiday buy-back scheme -the opportunity to buy up to an extra week’s leave per annum
• Company sick pay
• Bravo Benefits
• Simply health
• Denplan dental plan
• Group life insurance (death-in-service)
• Company pension
• Long service awards
• On-site parking
• Casual dress
• Company social events and activities

Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.

Recruitment Consultant: Georgia Parkhouse

Ref: 10416