Head of Customer Experience and Safeguarding

Position - Head of Customer Experience and Safeguarding

Employment type - Permanent

Location - Stockport, Manchester

Salary - £50,000 p.a

Hours - 37.5 hours per week. To be worked flexibly to include some evenings.

Benefits:

Holidays 25 plus banks

Enhanced pay for any unsociable hours

Pension

Life Assurance

Travel expenses

Enhanced paternity leave

Enhanced maternity leave

Compassionate leave

Carers leave

Staff Awards

Staff reward website

Payroll Giving

Annual rail tickets

Long service award

Refer a friend

Why work here - This is a national adult care provider whose mission is to ensure the well-bring, independence and inclusion of those in their care. They are renowned for delivering innovative ways to deliver care and currently employ over 5000 people. They hold a Silver Investors in People award. They provide excellent training and recognized Diplomas and have a Skills for Care endorsement and work with multiple local authorities country wide.

About the role - As a Head of Customer Experience and Safeguarding and reporting to the Service Director, your role will be to continuously develop the Customer Care Management and Safeguarding oversight. You will work closely with services users, families, cares and key stakeholders and engage their views to inform quality services. Duties include site investigations for more complex complaints and safeguarding issues. Support positive outcomes and create action based learning to develop the customer experience journey by providing holistic feedback to enhance learning. You will manage 2 small Safeguarding and Customer Care teams and with their support, upskill Managers through coaching to improve how issues are managed.

Knowledge, Qualifications and Experience required - You will be educated to degree level or equivalent and have thorough knowledge of quality assurance and safeguarding in a social care setting. You will be able to write reports with ease, have delivered customer care in the same setting and be passionate about providing an outstanding service to all. Ideally you will have managed in a social care setting under CQC regulations

If this Head of Customer Experience and Safeguarding role looks of interest, please click apply. PLEASE NOTE, WE UNFORTUNATELY DON'T OFFER SPONSORSHIP

Prospero Health and Social Care is acting as an employment business/social care recruitment agency in relation to this vacancy. The successful candidate will be required to register with Prospero Health and Social Care in order to fill this vacancy.

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