Head of Commercial (Retail Portfolio)

Head of Commercialisation (Retail Portfolio)

Reporting to: Commercial Director

Salary: Up to £80K plus bonus

ROLE PURPOSE

We are looking for a special person to join our Commercial Team and develop our retail portfolio, including retail, food and beverage, advertising, vending and commercial partnerships.

This is a unique opportunity to lead a team in curating a world class offer, taking on strategy design and implementation, enhancing income and elevating our reputation and customer experience. You’ll own the retail master plan, working with some of the UK’s leading brands and operators to deliver a unique offer for our clients that meets the needs of the business.

We are looking for an experienced Head of Commercialisation who can demonstrate they have developed retail strategies, possess a strong understanding the UK Retail and Restaurant market, and can leverage commercial tenders and performance management in order to drive revenue growth and profitability.

PRINCIPAL RESPONSIBILITIES

- Create, implement and develop the Retail master plan in line with the wider business strategy.

- Responsible for the Retail management team, coaching and empowering them, creating a culture of accountability, engagement and high performance.

- Connect the reimagination and delivery of the retail and customer offer in terms of design, finish, features, choice and performance, ensuring it retains and elevates its reputation and experience.

- Cultivate and maintain strong relationships with existing and target partners, ensuring a robust pipeline of retail opportunities.

- Develop and implement strategic plans to drive revenue and growth from the airports retail, catering and advertising portfolio, ensuring financial targets are met.

- Maximise commercial opportunities with business partners and to mitigate risks, at a local, regional and Head Office level.

- Champion change and continuous improvement, driving improvements focussed on income growth and customer experience.

- Be responsible for effective contract negotiations and implementation for new and renewed retail, catering contracts and ancillary commercial products, ensuring maximum return on investment.

- Oversee the opex and capex budgets within the role remit, and present reports, business cases and capital expenditure requests for projects aimed at enhancing our offering.

- Represent the business at industry meetings and develop effective relationships with key stakeholders at internal, local, regional and national level to understand their needs, ensuring best practice and delivery of a leading offer.

What we are looking for…

You will have

- Demonstrable experience in a senior commercial role with responsibility for developing strategy and proven ability to develop commercial strategies that drive revenue growth and profitability.

- Experience in leading a team, coaching, and developing others to achieve high levels of performance.

- Confident relationship builder, across multiple functions and levels, with the ability to manage and influence multiple stakeholders.

- Ability to interpret and understand detailed analytical data and market conditions to make sound decisions based on this analysis.

- Demonstrable experience in implementing change and new procedures effectively and collating and presenting business cases with clarity and confidence.

- Experience effectively managing tender processes and contract negotiations at a senior level.

- Organisational, planning and prioritisation skills with the ability to juggle multiple challenges and initiatives at any one time, without compromising accuracy or attention to detail.

- IT savvy with the ability to analyse and utilise MI/BI to identify opportunities for innovation and income, and mitigate risk

Even better

- Experience in an operational retail role with an understanding of the challenges and strategies to overcome them.