Head of Buffets

About Butlin's

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.

Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you.

There has never been a more exciting time to join Butlin’s!

About the Role

We’re looking for a Head of Buffets to join the leadership team at our Bognor Regis resort!

Reporting to the resort’s General Manager you will be responsible for the buffet restaurants, team diner and supporting with the Event catering delivery for all our conference functions from weddings, close-knit casual meetings to catering for up to 1500 delegate large-scale events. Managing the day-to-day running as regards team, rotas and general activities along with brand standards and all health, safety and food policies.

Responsible for all activities within our 7 guest restaurants, 1 team restaurant and event catering. This is an exciting opportunity to really set the bar high and drive our commitment for our guest experience. Performance of our facilities is key to our success and our commitment to our team is just as important as the one to our customers. This is no small task but a very rewarding position for the right person, building and running the dining package element of our resort with the support of our Central Support teams to create successes and overall, the best experience we can provide. With a priority focus on ensuring our guests have an amazing experience with us every time, you will motivate your team to deliver the highest standards, using market data, trends, and feedback to improve and develop standards consistently across the department.

Leading a team of 6 direct managers and 200 indirect reports you should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be a real advocate for your team’s fulfilment at work, ensuring that you are having regular 121's and PDP discussions to support their development and career with Butlin’s. You will manage your budget closely, driving your team to deliver KPIs based on sales and costs in line with our business plan and reviewing this regularly to identify areas of opportunity and risk. This will also involve working closely with our Operational Teams to project guest demand and team requirements accordingly.

As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.

We are looking for someone who lives and breaths guest experience. You should have strong experience in a similar role. We are looking for a passionate leader with exceptional knowledge and solid experience of managing multiple restaurants / sites within the hospitality sector whilst delivering a superb guest experience.

You will need to be able to set strategic direction for your team whilst also being happy to be involved in the day-to-day operations, working closely alongside your teams to manage any challenges that arise. An analytical mind with the ability to forecast and manage costs is extremely important for this role. You will always have the financials in mind but will balance this with keeping our guest experience at the heart of your decisions.

You should have excellent communication skills and be confident engaging with teams at all levels and also have a curious mindset and not be afraid to challenge the status quo. Whilst your skills and experience are important to us, your approach, mindset and attitude are of equal interest to us.

Interested?

If this sounds like the perfect role for you, we would love to hear from you. To apply, please submit your CV along with a few words about why you would like to work for Butlin’s, what about this role excites you and what you think makes you the perfect fit.