H2H GP Outbound Caller

Job: H2H GP Outbound Caller (6 months contract)

Location: Sittingbourne

Working Hours: Mon - Fri 9 - 5:30

Contracted Hours - 37.5 hrs

Pay Rate: £12 p/h

An excellent opportunity has arisen for a GP caller to join our friendly team based in Maidenhead.
Our client manufactures specialist medical food and equipment for enterally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs.

The GP callers support the department to ensure prescriptions are received for patients feeding supplies. This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives. The team works in an open plan office within a modern building.

Benefits you'll love:

Free on-site parking
Onsite canteen including a Starbucks station
Onsite gym including a peloton bike
Outside seating areas
Team social events
Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas.
Access to employee assistance programmes including financial advice and counselling services
Full training provided

Responsibilities:

1) Requesting prescriptions from GP surgeries via telephone and email
2) Resolving prescription queries and discrepancies
3) Working with our in-house pharmacy team to ensure patient orders and submitted and processed
4) Ensuring patient records are maintained accurately and kept up to date
5) Manage daily workload as delegated by Team Leader
6) Dealing with ad hoc administration/operation requests & tasks

Requirements:

Professional and ability to work as part of a team
Experience in customer service preferred but not essential
Competent IT skills and ability to learn new systems
Professional and confident telephone manner
Excellent verbal & written communication skills
Ability to multitask (updating system whilst on the phone, using dual monitors)
Ability to work as part of a team

Randstad Business Support is acting as an Employment Agency in relation to this vacancy.