Group Infrastructure Manager

Armstrong Knight is delighted to be recruiting on behalf of large retail business specialising in the distribution of machinery and powertools, with over 65 stores across the UK. Our client is now seeking an Infrastructure Manager to join the business, situated in the Nottingham Head Office.

Position: Network / Infrastructure Manager

Responsible to: IT & Systems Manager

Responsible for: Maintain, develop, optimise, audit and safeguard the Group IT Network and Infrastructure

Principle responsibilities and duties:

o Management - Proactive management of the Network team to:

o Provide effective support and maintenance of existing network

o Maintain the integrity of the Group IT Network & Infrastructure requirements

o Facilitate site-specific installations for both replacement PCs and new store systems

o Mentor or provide guidance to junior members of the team.

Produce annual risk assessments and work with business insurers and auditors to maintain the integrity of group Information Systems.

Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements. Participate in the development of IT strategies in collaboration with the Senior Management team.

Interact, negotiate and manage relationships with vendors, outsourcers, and contractors to secure infrastructure products and services.

Assisting in providing hands-on Infrastructure support when required

Manage & facilitate the PCI compliance across the Group, together with any required questionnaires/audits with third part suppliers.

Proactive management of Telecoms / Security / alarm providers, auditing of service levels, negotiating contracts for discussion / approval by the Senior Management Team

Development - To maintain and improve the Group wide network and associated servers and the development of new procedures and work practices along with the Group Management. Proactive management of all ongoing IT projects

Direct the development and oversee the implementation of business processes, company policies (Information Security, Network Security, Business Continuity Management etc) and controls so that all relevant legislative and compliance requirements (PCI, GDPR, Licensing agreements) are fulfilled.

Implement a 'bestpractise’, Service Desk Management function for the group.

Create and maintain written documentation for user / system manuals, license agreements and documentation relating to modifications and upgrades.

Develop SOP’s (Standard Operating Procedures) for best practice Service Delivery and ensure written protocols and guidelines are provided for all staff across the group.

Create budgets for cap ex projects for management to discuss and manage the op ex budgets for the IT department and the group.

• Housekeeping - Documentation, risk assessments, policies, procedures and business process mapping, disaster recovery plans, information security and compliance, archiving, monitoring of usages, software upgrades, web usage, licenses, penetration and cybercrime and insurance

Troubleshooting system and network problems

Installing and configuring computer hardware, operating systems and applications and specific site installations for replacement PC’s, Laptops, Tablets and new store systems

Teamwork and Communication - Proactive communication and liaison with external contractors and suppliers such as Polestar (where necessary) to ensure that external support is carried out in a timely manner in line with Group purchasing guidelines

Effective communication and liaison with all internal departments including internal audit, stores and external suppliers to provide first line and second line IT response regarding:

o Hardware and Software support

o Hardware Repairs

o Replenishment of consumables

Security and Back Ups - Ensure all systems are backed up and disks are taken off site where required

Ensure security levels are sufficient to avoid risk of cybercrime or attacks

Business Support - 1st and 2nd line support, diagnosing hardware and software faults and solve technical and applications problems. Helpdesk activities on back- office applications

Monitor the system downtime performance and work with Polestar to ensure that the systems are operating at maximum performance

Management Information - To provide information and reports to the management and other departments as required

Other:

Maintain Group confidentiality at all times

• Working out of hours as required to maintain systems and business requirements
• Occasional travel and overnight stays will be required
• Promote and maintain safe working practices in all areas
• Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff
• Any other reasonable duties as required

Limits to Authority:

• Comply with operational practice as determined by the Director

• Comply with accounting/administration practices as determined by the Management Accountant

• Comply with HR and Payroll working practices as determined by HR Manager

• Comply with Health & Safety Regulations as determined by the Health & Safety Manager

• Comply with Fleet policy as determined by Aftersales & Fleet Manager