Graduate Independence & Wellbeing Officer

Posted 26 April by Great Places Housing Group
£23,500 per annum
Manchester , Lancashire
Permanent, full-time
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Posted by Great Places Housing Group
Salary: £23,500 per year
Job Type: Full Time
Location: Head Office - West Didsbury
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

What you’ll be doing, over time and with training and the supervision of experienced colleagues…

  • Ensuring the responsibilities of the post are carried out in a way that reflects the standards, vision and values of Great Places
  • Horizon scanning and reporting on sector change and new national, or regional policy changes relating to specialised housing
  • Undertaking research into specialised housing and homelessness best practice to support the continuous improvement of our services and the development of Strategy
  • Undertake project work to support the Independence & Wellbeing management team and the Independence and Wellbeing Strategy
  • Supporting the Service Development team to produce reports and management information for internal and external Quality Assurance audits including reviewing and assessing effective practice.
  • Supporting the Service Development Manager with the development of Independence and Wellbeing operational procedures and guidance
  • Supporting the development of new specialised housing schemes for vulnerable customers
  • Supporting the Independence & Wellbeing management team with bid submissions to retain business or grow the service portfolio
  • Contributing to a culture of innovation and continuous improvement
  • The development of Reports for the department and senior management team.
  • Working within the Independence and Wellbeing framework, focussing on delivering our purpose and adhering to our principles.
  • Representing Great Places in a professional manner with integrity, inclusivity and respect for diversity
  • Treating customers and colleagues with respect and empathy
  • Working 35 hours per week and having a flexible approach to work

What you’ll need…

  • A minimum 2:2 achieved in the past 3 years, ideally within a relevant subject area
  • GCSE maths and English or equivalent at grade C/4 or above
  • A clean UK driving licence and access to a car would be desirable
  • Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service
  • Excellent written and verbal communication skills
  • Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time
  • Keen eye for detail and good organisational skills
  • Competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop
  • Commitment to completing all parts of the training programme
  • Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy

Key dates...

Assessment day - Beginning of June 2024
Second/ final interviews - End of June 2024
Start date - Tuesday 3rd September 2024

Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.

REF-213 643

Reference: 52540379

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