Graduate Customer Support - Aberdeen

Overall Job Purpose:-

To be part of a team that owns key support functions as follows:

Print related consumable management

Ongoing service delivery support

Database & System management

Key Responsibilities:-

Excellent communication skills

Acting as a first point of contact via telephone, email or ticket to customer or internal related queries

To liaise with customers in relation to support queries keeping customers informed

Work to SLAs, personal KPIs and strategic objectives

Management of ServiceNow Ticketing system

Keep training up to date

Enjoy working as part of a team

Experiences:-

Excellent customer facing phone manner

Great analytical skills and thinking

Executing detailed administration instructions in a timely manner

The ability to prioritise workload and work in an organised manner

Skilled use and support of Microsoft Teams, Word, Excel and PowerPoint

ServiceNow experience advantageous but not essential

Must be self-motivated and able to be an effective team player

Must have pride in delivering the best Service possible

Qualifications:-

To be considered for this opportunity it is essential you have a professional work ethic with excellent attention to detail. Strong customer facing skills with the ability to multitask with accuracy is also required

Mayflower is acting as an Employment Agency in relation to this vacancy