Graduate Customer Service Representative

Our client is a leading international company based in Central London, dedicated to providing exceptional customer service solutions. With a focus on excellence and a commitment to customer satisfaction, they are seeking a talented Norwegian-speaking Graduate Customer Service Representative to join their team.

Position Overview:

As a Graduate Customer Service Representative, you will play a key role in delivering high-quality customer service to Norwegian-speaking clients. Based in Central London, this position offers an exciting opportunity for recent graduates to kick-start their career in a dynamic and supportive environment.

Responsibilities:

• Respond to customer inquiries and provide timely and accurate assistance via phone, email, and live chat.
• Handle customer complaints and escalations with professionalism and empathy, ensuring prompt resolution.
• Assist customers with product information, order processing, and account management tasks.
• Maintain accurate records of customer interactions and transactions in the company's CRM system.
• Collaborate with internal teams to address customer issues and improve overall service delivery.

Qualifications:

• Fluent in Norwegian and English, both written and spoken.
• Bachelor's degree in a relevant field.
• Strong communication and interpersonal skills.
• Customer-focused with a passion for delivering exceptional service.
• Ability to multitask and work effectively in a fast-paced environment.

What Our Client Offers:

Our client offers a competitive salary and benefits package, including opportunities for career development and advancement within the company. As a Graduate Customer Service Representative, you will receive comprehensive training and support to excel in your role. Join our client's team and be part of a dynamic company committed to providing outstanding customer service to Norwegian-speaking clients in Central London.

About Us

Buchanan Graduates

Buchanan Graduates, through rapid organic growth, is now a market leading recruitment firm and a top supplier to a number of clients including FTSE listed firms.

Our team of consultants come from a variety of backgrounds, but all subscribe to the company ethos of understanding, advising and delivering for our clients & candidates. Buchanan Graduates focus on placing graduates into recruitment and sales positions across the UK and USA. Our passion for achieving results for candidates and clients is unrivalled. www.wearebuchanan.com

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