German speaking 2nd line Technical Support

FRENCH SELECTION UK
German speaking 2nd line Technical Support
IT, Help Desk, Technical Support, Service Support, IT Support, Windows support, Software, Telecommunications, Network Support, Network environment, LAN, WAN, Broadband, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, 2nd line, NAS, Network Attached Storage, German, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian
Salary: Up to £34,000 p.a. + Benefits
Location: Rosyth, Scotland
At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland
Ref: 8128GIS

*** Hybrid working ***

VIEW JOB DESCRIPTION > APPLY NOW:
Please visit the French Selection UK website, vacancies section, search job reference: 8128GIS
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

The Company:
Our client is a well-established provider in the scientific field.

Main duties:
To provide technical networking support, fault diagnosis and resolutions.

The Role:
• To provide remote troubleshooting and resolution of software and network errors
• To complete data migrations after upgrades
• To provide troubleshooting of network issues and log cases following SLA
• To manage and resolve complex networking issues escalated from 1st line colleagues
• To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues
• To remotely assist customers with the installation of new or upgraded software
• To follow the ticketing system to monitor and escalate issues appropriately

The Candidate:
• Fluency in German (written and spoken) is essential
• Previous experience in technical support in Networking, Hardware and Software
• Previous experience in Windows OS, MS Access and SQL databases
• Problem-solving and excellent communication skills
• IT literate

Salary: Up to £34,000 p.a. + Benefits

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.