German Senior Operation and Customer Service Coordinator

Senior Operations and Customer Service Coordinator ( German Speaking )

London

Up to £45,000 D.O.E

The Company

A disruptive brand activator, opening a new route to market for beauty businesses away from traditional retail and digital channels. Offering lots of free products, a permanently full kitchen, and a team that will always celebrate success, from business wins to birthdays - they remain true to their people centric values. Established for nearly 15 years, there are 5 global HQs and lots of exciting local and international business to get your teeth into.

What will you do?

• Work closely with sales team and manage client relations across UK/US/EU
• Processing of international client orders to 3PL warehouse using SAP
• Manage 3PL partner onboarding and relationships
• Work closely with internal teams ensuring any ad hoc orders are processed correctly
• Lead monthly department meetings and make recommendations for improvement
• Ensure best in class service and resolve any service issues or complaints

What do you need?

• Fluent in French or German (Extremely Desirable)
• Proven experience within an operations or customer service role within FMCG (Essential)
• Previous order fulfilment and 3PL experience (Essential)
• Excellent people management and problem-solving skills

What’s on offer?

• Hybrid working 1 day working from home
• 25 days annual leave + bank holidays
• 50% off products and 20% off services
• Allocation of free products every quarter
• Hotel discounts and welcome box

Job ID: 7436