German Customer Service Agent

We are looking for a skilled German speaker to join our client's dynamic team as a Customer Service and Operations Specialist. Your primary responsibility will be to manage inbound business-to-business queries originating from Germany. This is an excellent opportunity to make your mark in a rapidly expanding company!

Our client's provides excellent training and clear paths for advancement, making it an outstanding workplace. The position comes with a range of benefits, including hybrid working, private healthcare, life insurance, an incentive bonus scheme, and enhanced maternity and paternity benefits. The annual salary for the role is £24,300. The position is based in Newport, but you would be able to work from home for three days each week.

The Role:

• Deliver outstanding customer service over the phone and through email while adhering to regulatory standards.
• Be the first point of contact for German-speaking business clients.
• Liaise with other insurance companies and underwriters in Germany and the UK.
• Handle all incoming enquiries and correspondence related to quotation requests and insurance claims from Germany
• Compile case information and update the internal diary system.
• Prioritise your daily workload and escalate any issues to the senior management team.

The Candidate:

You:

• Have fluent written and spoken German and fluent English skills.
• Hold a professional manner, spoken and written.
• Show attention to detail and enjoy working in a process-driven environment.
• Possess some office experience.

Location

The company is based in a business park between Newport and Cardiff with easy access from the M4 and is commutable from Bristol, Cardiff, Swansea, Chepstow, Monmouth and the M4. There is ample parking on site. The role is a hybrid, allowing for three days of remote work.

Next steps

Apply now! We read and acknowledge every CV. If you have not heard from us, means we have not seen or processed your CV.

If you decide you want to be submitted for the role, we will prepare a summary for you and guide you through the rest of the process. We will only send your details to the company with your permission if you have a reasonable chance of getting the role and want to be put forward. We won’t waste your time.

Legal stuff

Corinium Language Associates is working as an employment agency for this permanent role and could store your details. We may get in touch with you about other opportunities that you could be suitable for.

About us

Corinium Language Associates is a language service company providing foreign language training, EFL and language testing, translation, interpreting and multilingual recruitment services. For more information, visit our website at www.coriniumlanguage.co.uk.

For permanent roles, Corinium Language Associates is acting as an employment agency. For temporary positions, we are acting as an employment business.

If you apply for a role with us, we will store your details and may get in touch with you about other opportunities. We will never share your data without your consent. Your data will never be used for anything other than recruitment.