German Speaking Customer Service Advisor

Customer Service Advisor - German Speaking

Location: Ringwood

Hybrid Working

Salary: £26,678.88 Per Annum

Hours: 40 hours per week, rota per month

Permanent

Are you a native German and English speaker?

Do you enjoy providing an excellent service to customers?

My client engages in the lotteries business in Germany and internationally and they are looking for someone to join their Customer Service team. They are looking for a native German & English speaker to join their team. The ideal candidate will be confident and have a good telephone manner on the phone.

Responsibilities:

To answer the phone promptly and professionally when required

To respond to emails and live chat promptly and professionally when required

To work closely with the Team Leader to ensure client expectations are met

To present our clients in a professional manner at all times, whether in person, by phone or in writing

To be well organised, professional and reliable

To work flexibly between the hours of 8am and 8pm, Monday - Saturday

To assist the QSE with training requirements for the team such as buddying new starters and supporting with quality check in busy periods/holiday

Ability to help all team members with questions they may have

Essential:

Excellent telephone manner

Excellent numeracy and literacy

Excellent customer service skills

Good analytical, decision making and problem solving abilities

Excellent attention to detail

Key Accountabilities