General Services Manager

General Services Manager

Facilities Management

Suffolk

£45,000

Insight Executive have been engaged on an exclusive retained search by the FM Service Provider to recruit for an exceptional General Services Manager for a fast-paced contract in Suffolk. In the role of General Services Manager (Facilities Manager) you will be working on a manufacturing site to oversee the delivery of the full range of Soft FM Services.

The site is located in the Suffolk / Essex area, and the contract is to provide the cleaning, security, catering, waste and grounds maintenance services with a team of direct reports and specialist contractors. The account has a Deputy Manager, and you will report into the Account Manager for the business unit.

Purpose of the job - General Services Manager.

• Oversee an IFM contract to a high standard in line with the SLA.
• Act as a point of contact for department heads.
• To work as part of a team ensuring high standards service delivery, customer satisfaction and contract retention.
• Drive Service excellence throughout the onsite teams.
• Maximise customer satisfaction and help maintain a good working relationship with the site client representatives and customers.
• To effectively manage and develop, undertake appropriate training, and staff development.
• To initiate food safety, H&S policies, processes, and procedures and ensure that all staff reporting to the function understand these, are trained in them and apply these procedures at all times.
• To comply with procedures, Health and safety and all legislative requirements.
• Adhere to all site compliance and Audit process and procedures
• Check with teams daily that all work is being carried out satisfactorily and in accordance with work schedules and to the standards required.
• Manage the site security team in line with procedures.
• Work with all department managers ensuring the operational aspects of the service are adequately covered.
• Report on all matters and ensure incidents are reported and appropriate follow up actions are implemented.
• Client and stakeholder liaison regarding security procedures and ensure policies are followed.
• Responsible for the manpower planning on security shift patterns, including shift rota patterns.
• Manage the quality and hygiene of food from delivery through to service ( HACCP)
• To be responsible for ordering materials, managing invoices, effective stock control mechanisms and collection of income in accordance with policy.
• To reconcile income and expenditure monthly Account Managers and to control financial performance

The main issues of the role of GSM:

• Ensure the "service" at point of delivery in all your business is exceeding the standards required and the customer is receiving the best quality service at all times of the day and that the contract is meeting the client objectives in relation to finance and operational KPI’s
• Understand the services that we offer, and the end-to-end process of operating systems/procedures involved in delivering the services to our client and be able to speak about these services to your Clients and Business Managers
• Ensure the highest standards are achieved as required by the contract specification by "walking the services provided" on a regular basis
• Effectively communicate with your team on a formal and structured basis to ensure that information is cascaded, and support is given to them to enable the implementation of new initiatives to meet the Go for Growth Strategy
• Review that all opportunities to drive revenue and labour productivity are being implemented in your business.

Main Assignments of the role - GSM

• Coordinate and direct all activities within the assigned area.
• Manage and control the services to the agreed specification and to the agreed performance, qualitative and financial targets.
• Manage a team to increase the Client revenue opportunities i.e., cash sales, labour efficiency and generate the GOP expected at each account across the portfolio of business
• Nurture client relationships to stabilise & develop them for long term partnerships
• Recruit, induct and develop talented employees within the business portfolio and to actively manage poor performance.
• Identify opportunities for organic growth and new business, on site and throughout the account
• Management of Health, Safety and Environmental Legislation relating to the building portfolio ensuring the statutory requirements are met and all records maintained
• Drive the safe behaviour message through the teams using the tools avail focusing on Zero accidents
• Responsible for driving continuous improvement through all accounts

Person Spec - GSM

• Proven experience of developing profitable relationships for multisite contracts
• Knowledge and experience of Facility management is highly desirable
• Experienced in leading company initiatives and change management processes
• Experience in identifying and selling new business
• Strong communication, and negotiation skills
• Excellent client relationship management
• Experience working in a regulatory & compliant environment
• Good knowledge of Microsoft Office and associated programmes
• H&S Qualification - IOSH Food safety level 3