General Manager

Job Title: General Manager

Job Description:

As the General Manager, you will play a pivotal role in ensuring exceptional guest experiences through maintaining high standards, delivering outstanding customer service, and coordinating engaging activities. Your responsibilities will encompass various facets of management and leadership, including:

Leadership and Management:

• Provide effective leadership, line management, training, and coaching to the team with a focus on succession planning and cultivating future leaders.

Financial Performance:

• Drive financial performance by conducting thorough analysis of variances versus budget looking to optimise profitability.

Customer Engagement:

• Set and uphold exemplary standards of customer engagement and service to ensure that all guests enjoy a superior experience during their visit.

Staff Management:

• Oversee recruitment, management, training, and development of staff at all levels to ensure adherence to service standards and attainment of business objectives.

Compliance:

• Ensure consistent compliance with HR policies, health & safety regulations, and brand standards across all operations.

Community Engagement:

• Cultivate and nurture effective business relationships and partnerships within the local community to drive commercial success and foster positive community relations.

Performance Management:

• Set, monitor, and manage key performance indicators (KPIs), holding teams accountable for achieving performance targets.

Event Management:

• Take charge of event planning and execution, ensuring all events are effectively advertised and booked to capacity to maximize revenue and guest satisfaction.

Qualifications and Skills:

• Proven experience in management roles within the leisure industry.
• Strong leadership abilities with a focus on coaching, mentorship, and team development.
• Sound financial acumen with the ability to analyse data and drive performance improvements.
• Exceptional customer service skills coupled with a genuine passion for creating memorable guest experiences.
• Thorough understanding of HR practices and health & safety regulations.
• Excellent communication and relationship-building skills.
• Results-oriented mindset with a demonstrated ability to achieve business objectives.
• Flexibility to work weekends, holidays, and evenings as required in a dynamic environment.