General Manager of Facilities

Job Title: General Manager of Facilities

Starting: ASAP
Duration: 4 months with the potential to be extended
Hours: Monday to Friday, 9am - 5.30pm
Location: Croydon, South London
Band: 8D
Pay:
£41 - £47ph PAYE
£45ph - £51ph PAYE Inclusive of holiday pay
£49ph - £55 Umbrella

All rates are depending on skill, experience and pay type

Job Summary:

To provide a clean, comfortable, safe, secure and welcoming environment for patients and staff with a wide range of Facilities Services utilising a diverse workforce. Facilities Services are to be in line with all Government targets and initiatives and mandatory legislation. To ensure development and delivery of strategies for the range of services. Ensure efficient, effective, customer focused

services are delivered against agreed targets and within budget. Also, effectively manage contracted out services to ensure they meet agreed standards, provide high quality delivery and value for money against key performance targets.

Duties:

• Lead on Policy and Service development relating to the Facilities Services and be accountable for its implementation
• Undertake highly complex contractual and financial negotiations with senior staff and specialist contractors, relating to the provision of services to the Trust
• To ensure that all services managed have robust continuity plans
• Identify, analyse and research on commercial opportunities to maximize income to develop the services while maintaining standards compliant with local and national guidance
• Ensure there is a procurement strategy in place for the contracted services including the

preparation of contract specifications and SLAs as required and lead on tendering processes

• Responsible for the development of policies and procedures for Facilities services and ensure its implementation as governance requirement
• Keep a compliance scorecard to demonstrate continuous compliance improvement
• Responsible for the communicating highly complex information to various Trust Boards and

Committees including Patient’s Forums and external stakeholders in all developments and

improvement of the facilities services

• Ensure formal records are available to support robust governance processes
• Oversee and project-manage highly complex strategic service improvements, process reform and innovation in line with enhanced service delivery and patient care
• Responsible for the direct liaison with the legislative bodies, ensuring appropriate inspections take place and a correct response is provided to the published recommendations with appropriate officer of the Trust being informed at all stages
• Ensure complaints are dealt with appropriately, investigated and resolved promptly and lessons learned are embedded to ensure ongoing service improvements
• To be responsible for the budget for the portfolio of Facilities Services in the region of £25m
• Work with the Finance Department in identifying cost pressures and cost implications of

service development or improvements

• Manage employee relations issues, ensuring that Trust policies and procedures are adhered to and issues are dealt with in a timely and consistent manner, including managing sickness
• absence and recruitment and retention
• Ensure robust governance processes in relation to policy development, operation and compliance
• Ensure compliance with CQC and all National standards for those services within the portfolio
• Work with senior managers within the Trust to provide coherence and planning and

implementation of service changes and developments

• Seek out quality and cost improvements aiming to achieve modern, efficient and dependable service
• Prepare and monitor revenue budgets

Essential Experience:

• Professional knowledge acquired through a Master in Facilities Management or equivalent
• Post Graduate Diploma in Management studies or equivalent experience
• Health and Safety management qualification (IOSH) or equivalent experience
• Knowledge of NHS Transformation agenda in respect of facilities and/or an up-to-date knowledge and awareness of key issues in Facilities management
• Good understanding of legislation governing the provision of Facilities services and the ability to translate this into practice
• Significant senior experience in Facilities within a healthcare setting
• Experience of procurement strategy and all matters relating to the procurement process
• Dealing with complex/difficult and sensitive HR issues
• Experience of healthcare systems, procedures, legislation, guidance and medical terminology

Desirable Experience:

• Diploma in Hygiene Management
• Project Management Qualification

Person Specification:

• Excellent communication skills both over the phone, via email and face to face
• Strategic thinker with excellent analytical skills
• Strong negotiation skills
• Ability to drive and manage change programs and changed working practices
• Good interpersonal skills
• Ability to work under tight deadlines
• Excellent organisational skills
• Excellent analytical skills
• A logical approach to problem solving
• Ability to deal with difficult situations in a professional manner