General Manager BTR

Are you passionate about shaping vibrant residential communities? Do you thrive in a leadership role where you can inspire teams and drive excellence? I'm Currently working with a leading BTR managing operator who is currently seeking a General Manager to join team. You will play a pivotal part in the operations and deliver exceptional service to our residents. Have BTR experience or currently in the PBSA (Purpose Built Student Accommodation) or Hospitality sector keep reading.

Role: General Manager

Location: Brighton

Salary £45,000-£55,000 + Bonus

Hours of work: 40 hours per week, mainly Monday to Friday (flexibility required to meet business needs)

Key Responsibilities:

• Manage all aspects of operational and budgetary management for the development, ensuring exceptional customer service.
• Foster collaboration between onsite employees, Central teams, and head office support to deliver efficient and value-driven management services.
• Uphold high standards of resident service and satisfaction.
• Provide inspirational leadership to a team focused on continuous improvement and outstanding performance.
• Develop and manage the building's budget effectively and efficiently.
• Act as a role model for organizational values, promoting positive staff engagement and effective communication.
• Recruit, develop, and retain talent through effective people management.
• Implement clear processes, procedures, and quality measures; act as a coach and mentor.
• Identify and implement operational improvements to enhance customer service and address issues promptly.
• Develop and report on Key Performance Indicators (KPIs) to monitor operational effectiveness.
• Act as a brand guardian, ensuring consistent communication and commercial awareness across all online platforms.

Accountabilities:

• Ensure compliance with legal and regulatory requirements, particularly Health and Safety.
• Foster a sense of community through online engagement and hosting events.
• Meet occupancy and income targets while controlling costs and minimizing gross to net leakage.

Experience Required:

• Management experience in residential/hotel/student or similar property background.
• Lettings experience with a track record of achieving targets.
• Exceptional customer service and negotiation skills.
• Effective client relationship management.
• Budget management experience.
• Proficiency in Health & Safety and legislative knowledge.
• Strong IT skills and knowledge of building management.

Attitude/Approach:

• Flexible, proactive, positive, and can-do attitude.
• Committed to delivering and executing plans.
• Calm under pressure with attention to detail and accuracy.

Additional Requirements:

• We seek professionals who are innovative, passionate, and effective in their roles, truly engaging with customers.