FULLY REMOTE - Claims Assessor - 12 months

Do you have?

• 1 to 2 years management of individual protection claims
• Knowledge of assessing claims and making settlement within guidelines
• Product range knowledge of Life, Critical Illness, Income Protection, TPD, Business Protection and Waiver of Premium

If yes to the above, please read on as this fabulous 12-month position could be for you!

Our client, a global Management Consultancy, are supporting a global insurance firm by recruiting Claims Assessors for an immediate project. This role will be fully remote for a period of 12 months. You will work a 40-hour week, Monday to Friday with flexibility, at a day rate of £132, accruing holiday pay equivalent to 33 days from day one.

Overview of expectations:

• To receive claims notifications, assess claims and make settlement within the guidelines and claims philosophy of the organisation.
• Product range: Life, Critical Illness, Income Protection, TPD, Business Protection and Waiver of Premium
• A key requirement of the job role is to provide fair and balanced claims decisions using the appropriate amount of evidence necessary. The organisation will be judged by intermediaries and customers on the speed and quality of the claims process. The organisation wish to be seen as being fair to customers and providing support and assistance at claim, but equally claims must be fairly assessed and only those which are valid can be paid.
• The jobholder will be in daily contact with customers, intermediaries, and service providers both in writing and on the telephone. The telephone helplines will eventually be available from 8am to 8pm and therefore some flexibility of working hours may be required.

What we expect from you:

• Manage Individual Protection claims from initial notification through to final settlement for the following products daily within an agreed level of authority and within service standards:

- Life Assurance

- Critical Illness Benefit

- TPD

- Income Protection

- Waiver of Premium

- Instant

- Business Protection

- Whole of Life

- Guaranteed over Fifties

• Assessment of claims in line with the organisation's claims philosophy and policy terms and conditions.
• Communicate with members, clients, doctors, service providers, intermediaries, re insurers, and FOS as necessary to:

- obtain further information in relation to claims or potential claim enquiries

- explain claims requirements and decisions

- resolve appeals and complaints

• Build and maintain relationships with intermediaries and service providers.
• Contribute ideas for the continuous improvement of the claims business process within the organisation to ensure that it remains innovative and forward thinking - constantly challenge the status quo.
• Work closely with other areas within the organisation (for example Group Claim Assessors, Underwriting, Actuarial, Client Services) to develop a thorough understanding of the business and contribute to "best practice" overall.
• Represent the organisation at Industry meetings, including Focus, CAMPUS and the Health Claims Forum

Love Success is acting as an Employment Business in relation to this vacancy.