Front of House Receptionist

We are seeking to appoint an experienced front-of-house receptionist based at one of our blue chip customers, just outside St Pauls tube station in the heart of the City of London.

Role Overview

Do you enjoy dealing with people, have excellent customer service skills and enjoy working as part of a fun and dynamic team? If you have answered yet to all of these, then this may be the perfect role for you!

You'll be the first point of contact for anyone visiting or calling into the building and assisting them with their enquiries. In addition to ensuring that everyone receives a first-class experience and service, the successful candidate will be required to support events within the building and with general administration and occasional projects.

The successful candidate will need to be computer literate, specifically competent with Microsoft Office packages.

Due to the nature of the role, you will be required to undertake a small amount of tasks that are licensable under the Private Security Industry Act, so a current and valid SIA licence is a requirement for this role.

Who are we?

Universal Security provide front of house services to some of the most presitigous buildings in London. Our teams and our clients benefit when we work together, listening to and learning from each other. Above all, we value the motivation of our people. We encourage you to develop yourself and enjoy a sensible work-life balance

Key Responsibilities

• The first point of contact both face to face and on the telephone for clients, professional contacts, employees, tenants, suppliers and visitors.
• Manage administration requirements.
• Maintaining close contact with the Security Manager.
• Responsible for all incoming and outgoing post.
• Maintaining weekly, monthly and daily records.
• Ensuring the front of house areas are clean and tidy at all times.
• Updating and maintaining reception procedures and processes
• Assisting the Building Manager with ad hoc tasks and projects

This list is not exhaustive, in addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience

Technical experience:

• Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
• A current and valid Security Industry Authority (SIA) licence - or a willingness to train for one.

Skills and Knowledge:

• Previous experience in performing a Receptionist role.
• A proven track record in providing excellent customer service and administrative support.
• Confidentiality and discretion in dealing with all aspects of the role.
• Strong communication skills both verbal and written.
• Excellent attention to detail and organisation skills.
• Ability to multi-task and prioritise.
• Pro-active and flexible approach to work.
• Strong team player: builds relationships and consults with others, quickly establishes trust and credibility.
• Be confident working independently, demonstrating good initiative and be a strong problem solver.
• Diplomatic, friendly and approachable.

Working hours are Monday to Friday 0800 - 1700 (including one hour for lunch break).

We are looking to interview as soon as is practicable with a view to the successful candidate being able to commence employment on or about 1st June 2024.

You must have a 5 year checkable work history and have a right to work in the UK.

Universal Security is an equal opportunities employer