Front of House Lead

Lycahealth understand the importance of our workforce, which is why we look for outstanding candidates who share our ethos of striving for excellence and exceeding expectation.

Job Summary:

Your role as our Front of House Lead will be to promote a culture of excellent Customer Service. You will lead the Front of House administration team with enthusiasm, resourcefulness, initiative and purpose to deliver the best results. In return we offer a professional working environment with a competitive salary and free onsite parking.

The normal working week at Lyca Healthcare is 40 Hours and will encompass five 8.5 hour shifts between 7.30am- 8pm Monday-Sunday as determined by the needs of the business.

Role and Responsibilities:

• To ensure all key stakeholders are provided with excellent levels of customer service at Lyca Health. Monitor this through a variety of KPI’s such as Patient Satisfaction, Telephone Statistics and 'mystery shopper’ initiatives
• Ensure that relevant information is communicated accurately and promptly whilst ensuring that confidential information is retained and stored in line with company policy in an efficient and effective manner.
• Engage successfully with patients, visitors, medical professionals, consultants and GP’s to ensure their experience is highly positive.

• Provide leadership to the front of house team and all administration functions.
• Motivate and empower others to align their efforts to achieve our goals.

Person Specification:

• Excellent communication and interpersonal skills
• Experience of team leadership including performance management, appraisals and HR processes
• Previous experience within a high-end healthcare environment
• Excellent organisational skills
• Proven ability to effectively lead and empower your team
• Good IT skills including Word and Excel
• Demonstrable ability to work under pressure and to deadlines

Benefits:

• Free on Site parking
• Competitive salary £30,000per annum

At Lyca Healthcare we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities employer.

Lycahealth encourage and support the vaccination uptake as this remains the best line of defence against COVID19, keeping both our patients and employees safe.

Whilst we make every effort to contact all candidates we often receive a high volume of applications. if you do not receive a reply within 3 weeks, please assume you have not been shortlisted on this occasion. Previous applicants need not apply.

Any offers of employment made by Lyca Heathcare for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.