French Speaking Customer Support Advisor

Job Title:

French Speaking Customer Support Advisor

Salary:

Up to 25,000 per annum + potential bonus

Hours:

40 hours per week (08:00am - 17:00pm - Mon to Thurs / 08:00-16:10pm - Fri)

Location:

Carrington, Greater Manchester

Are you a candidate who is fluent in French and English? Do you have experience of operating within an office based customer support role? The Recruitment Co. are currently supporting one of our key clients and this could be just the opportunity you are looking for!

Job Responsibilities:

• Offer guidance and assistance to customers regarding products/services
• Coordinate the production and dispatch of appropriate product samples
• Communication with customers via phone and email
• Process orders
• Generate job sheets, cutting lists, and dispatch lists using our computer systems
• Organise paperwork for invoicing and prepare cost estimates and quotes for customers
• Assist in marketing efforts through translating blog posts and mailers
• Liaise with freight companies and resolve customer issues
• Make up-selling efforts and follow-up sales calls to support internal sales initiatives
• Be proactive in up-selling and cross-selling opportunities when responding to customer enquiries
• Ensure continuous learning about company products and services and staying updated on changes
• Meet training objectives and develop strong communication channels with both internal and external customers
• Gain a clear understanding of the company's products and services, enabling clear and accurate advice to be provided to our customers

The Candidate:

• At least one year of prior experience in an office based customer support role.
• Native-level fluency in French and fluent in English; proficiency in Spanish or another European language is advantageous
• Experience in or a strong interest in working within a manufacturing business
• Proactive problem solver with a track record of achieving results and managing follow-ups independently
• Confident decision-maker with strong interpersonal skills.
• Comfortable using computers
• Excellent numeracy and literacy skills with meticulous attention to detail.
• Professional appearance and demeanour.
• Effective planner with strong organisational skills and the ability to multitask.
• Hands-on approach to tasks with a technical aptitude.
• Enthusiastic about learning and adapting to new challenges

Please note that The Recruitment Co. are an equal opportunities employer

CPProfessional

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.