French Speaking Customer Service Advisor

FRENCH SPEAKING CUSTOMER SERVICE ADVISOR

MONDAY - FRIDAY: 38.5 HOURS PER WEEK

£29,000 PER ANNUM

People Solutions are hiring a French Speaking Customer Service Advisor to join our prestigious, multi site client based in Norton Canes!

The successful applicant will need to speak fluent French as they will be operating from the European Desk in our Client's office and liaising with French Nationals.

Benefits

• Company-wide training programme
• 25 days holiday, plus bank holidays
• Life insurance at three times salary
• Generous contributory pension scheme

Day to Day Duties

• Manage and respond to incoming calls, emails, and online chats
• Strive to deliver world class customer service
• Develop technical and product knowledge
• Manage customer order portals, pricing updates and export administration

Essential Skills

• Fluency in spoken and written French as you will be liaising with French Nationals who speak French as their first language
• Assisting French Nationals with the ordering of our client's products
• Experience in a telephone-based customer service role
• Excellent communication skills with a calm, composed manner with a positive, ‘will-do’ attitude
• Customer Relationship/customer account management experience
• Experience in handling technical or product related customer queries
• Excellent attention to detail and accuracy
• An eagerness for problem solving, improvements and delivering solutions
• Confident IT skills including MS office
• Comfortable with occasional travel between sites in Staffordshire

Desirable Experience

Previous experience working in a fast paced contact centre would be beneficial.

Training

Full and continuous training provided.

Apply

Apply today by clicking below.