French Speaking Customer Service Advisor

French Speaking Customer Service Advisor

• Location:Wigan
• Salary: £24,000 - £28,000
• Working hours:Monday - Friday, 9am - 5pm
• Contract:Permanent, Full time

My client is looking to recruit a Fluent French Speaking Helpdesk / 1st Line Technical Support Advisor to work out of their main office on a permanent basis, offering a salary of up to £28,000 inclusive of on call allowance.

You will be speaking with existing French speaking customers regarding a variety of queries through email, live chat and over the phone.

The contracted working hours are Monday to Friday, 9am - 5pm plus the occasional requirement to handle an on-call / out of hours phone.

The main duties of the French Speaking Customer Advisor role include;

• Speaking to customers in French (verbally and written)
• Provide 1st line support to all end users globally
• Incident Management and Resolution
• Escalation to Tier 2 when unable to resolve issues
• To provide an excellent customer service experience whilst managing customer expectation
• To manage faults, requests and enquiries on behalf of the customer

WHAT EXPERIENCE DO YOU NEED?

• Fluent in both French and English languages
• Good spoken and written communication skills
• Reliable with excellent time management skills
• Confident with using computers
• Excellent customer service & communication skills

If you would be interested in applying for this French Speaking Customer Service position and are able to begin work immediately within a permanent contract based in Wigan then please apply immediately.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.