Freight Project Coordinator

Freightserve recruitment is looking to recruit a Freight Project Coordinator for a major Freight Forwarder based in the Chiswick area.

Purpose of Position

Maintain Customer Service Import & Export, ensures (within the functional scope) operational excellence, high productivity and customer satisfaction.

Tasks

• Dealing with multimodal transport operations (Road, Sea, Air, Import, Export, Warehousing and out of gauge cargo

• Order acceptance

• Operations consulting, planning & scheduling

• Service decision

• Ad hoc quotation to customers

• Urgent deliveries controlling, reporting

• Follow-up on cargo customs clearance and timely delivery

• File opening

• Pick-up arrangement

• Booking

• Booking of direct/back to back shipments with carrier

• Exception maganagement

• Customer Inquiries

• Call forward

• Operational Job Costing

• Arrival notification to customer

• Coordination of transit shipments activities

• Receiving of customer’s instructions

• Cooperation with customs subcontractor and control on its activities

• Subcontractor Management (capability & Performance Evaluation)

• LINK maintenance

• Provide Track & Trace info

• Irregularity management/handling within his/her responsibility

• Assure Temporary import / export files controlling / letters submitting.

• Maintain area standard operational processes

• Ensure customer retention and customer satisfaction

• Provide forwarding / logistic support to sales

• Provide performance on operational excellence and initiate corrective measures

Requirements & Skills:-

- Robust functional forwarding know-how (air / logistics / SCM) preferably in Projects - Oil & Gas, mining, energy sectors.

- Toolbox and product know how

- Understanding of strategy and products

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.