Freight Forwarder - Operations Executive

Operations Executive (Office Based)

Our Freight Forwarding client is a privately owned International Freight Forwarder, who operate as part of a global logistics network of independent agents moving cargo predominantly to and from China and the USA. They provide tailored logistics solutions to a wide range of customers both in the UK and Overseas - all modes.

The successful candidate will have a minimum of 2 years’ experience handling international shipping (air & sea) and customs formalities in a UK freight forwarding environment, possessing strong organisational time management skills. You should have a pro-active and dynamic approach to your work and be willing to take on responsibility.

General Operational Duties

• Maintain day to day operational workload.
• Prepare, handle, and process documentation including reference shipment, progress order, arrange pick up/delivery, select and book carrier, negotiate rate & schedule, consolidate, update client.
• Liaise with carriers, partner agents & other parties to ensure information is up to date & correct.
• Quote existing customers and partner agents on sea and air consignments.
• Accurate and timely client billing
• Complete UK customs entry using e-Customs software.

Customer Services

• Communicate effectively with Customers, partner agents and Suppliers
• Looking after customer service and account management for key customers including visits when required.
• Updating our customers regarding shipment status
• Create and Maintain Customer SOPs aimed at providing an excellent customer service experience.
• Close attention and support for new customers
• Collating sales information on prospective customers to be passed onto Sales department.
• Daily collaboration with Sales department
• Answering of phone calls in a polite and efficient manner

NO SPONSORSHIP IS PROVIDED.