Freight Customer Service Specialist

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Freight Customer Service Specialist.

Be part of the movement – and play your part

About the role

Our Freight Customer Service Team is always busy with bookings and enquiries for our Dover, Calais and Dunkerque Ports. Being part of a small, hardworking, fun team of 6 colleagues within the wider Freight Sales department, you’ll be working between the hours of 7.30am to 6pm Monday to Friday and some Bank Holiday’s, between 7.30am until 4pm, on a rotational shift pattern as follows:

• 7.30am-4pm
• 8.00am-4.30pm
• 8.30am-5pm
• 9.30am-6pm

You will be tasked with supporting customers with their freight bookings and enquiries via telephone and email, so we need you to be passionate about delivering a great service and efficiently responding to all booking enquires as well as being accurate and focussed on detail, responding to customer enquiries in a professional manner.

You will be responsible for:

• Provide customers with general customer support and information.

• Deal with Hazardous cargo, Abnormal loads, customs enquiries, and checking paperwork.

• Compiling reports to enhance and monitor the service provided.

• Generate sales leads.

• Liaising with certain Port Authorities and Government Agencies.

• Support the Freight Customer Services team when required.
• Assist the Operations department when required

About you

Our ideal candidate for this role possesses strong communication, organizational, and customer service skills. They should thrive in a team environment, yet also be capable of working independently and demonstrating initiative. The ability to remain calm under pressure and maintain a professional demeanor is essential. While knowledge of hazardous shipments and experience in the shipping industry are advantageous, they are not required. Above all, we seek someone who is customer-focused, detail-oriented, and computer literate, with a basic understanding of Word and Excel. If you embody these qualities and are eager to represent our company with integrity and professionalism, we encourage you to apply.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to Thrive, our award-winning Wellbeing platform.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.