Freight Branch Operations Manager

Freightserve recruitment are looking for a Branch Operations Manager for a niche sector Freight Forwarder based in the Heathrow area.

Exciting role available to join the Management team for this Specialist Freight Forwarder providing customised event transport solutions to clients in the Live Touring, Theatre, Film, TV and Sports sectors.

Role will be responsible for organizational effectiveness within the operations department by providing leadership, training and being the main point of contact for daily activities in addition to larger scale projects and workflow planning.
This individual will also contribute to future project strategies, and champion and implement our policies and standard operating procedures.

Main duties:-

• Follow, champion and lead by example on all Company Standard Operating Procedures.
• Support our business objectives and implement any changes within the operations team to align with current goals and company strategy.
• Conduct daily ops meetings to discuss that days jobs and escalate any concerns.
• Take a very proactive approach to the operational workflow and actively communicate with staff to support and assist them.
• By monitoring the Ops inbox, make sure all jobs are being picked up and delegate work to make sure there’s a fair split amongst the team with quotes and live jobs.
• Assist in the preparation of departmental budgets to support operational growth.
• Perform regular reviews with operations team and maintain communications between UK & US offices.
• Identify any operational training needs and have regular dialogue with HR to implement training, mentoring and qualifications.
• Actively manage the monthly billing by the ops tea.
• Assist the finance team with billing queries.
• Drive initiatives in the operations team to improve efficiencies and contribute to long term operational excellence.

Essential Skills and Experience:-

• A sound knowledge and understanding of multi-model shipments.
• Previous experience managing a team at a similar level.
• Experience with departmental strategy and performance management.
• Knowledge of UK Customs procedures and regulations.
• Marketing & Sales oriented with commercial aptitude and business development.
• Highly motivated to achieve personal success and success of the whole team.

• CDS experience
• Boxtop experience or similar freight forwarding / cargo software

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.