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Fraud and Payments Executive

  • Victoria, London
  • £20,000 - £26,000 per annum
  • 100+ applications
  • Job type: Permanent, full-time
  • Date:
  • Reference: 24214503

Main responsibilities:

  • Review new and existing accounts for fraud in relation to system alerts & tickers; escalating observations as appropriate
  • Chargeback data entry, highlighting any observations made during this process.
  • Perform On-going due diligence review for customer card or personal details changes
  • Primary Manual Payments approvals for Cheque & Wires
  • Screening & Approving Credit/Debit Card and E-Wallet withdrawals
  • Initial review of Missing Payments queries, escalating when it’s not user error/BACs/ARN related
  • Assisting with Ad Hoc fraud queries or department requirements
  • Following Closure of accounts process within the department SLA’s
  • Providing responses to Customer security emails, (manual inspection of customers documentation) within the departments SLA’s
  • Poker: New & existing account screening, liaising with Poker software provider for fraud analysis
  • Whitelisting devices and review of any linked accounts
  • Reviewing Iovation related user queries, email alerts and daily breaches on device count
  • Standard System updates such as Bin ranges, IP Blocks, Country Block
  • Completing potential VIP account checks in line with the F&P policy
  • Provide quarterly update recommendations for department policies
  • Liaising with third party fraud teams and land based as required, highlighting to F&P team
  • Provide at least one process improvement for department meetings
  • Colour coding daily tasks within F&P department policy
  • Work closely with the customer contact centre providing support when needed

The ideal candidate for the role will preferably be significantly experienced in a previous fraud analysis and payments processing role, with former experience within a customer service environment. The role requires basic Microsoft office skills, as well as relevant experience within an online payments environment either with an operator or payments company. The successful candidate would desirably hold exceptional prioritising and analytical skills whilst keeping strict attention to detail, as well as an ability to trust their own judgement. A passionate candidate with a desire for continuous improvement and an ability to meet strict deadlines would be ideal. A candidate with a relevant qualification would be a distinct advantage

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