Fraud Advisor

Are you looking for a fresh start withincustomer service? Our client has a brand-new role within Fraud operations that offer career progression, a competitive starting salary, and bonus incentives.

Job Title: Fraud Advisor

Location: Centre Square, Middlesbrough, TS1 2BD

Salary: £12 per hour / £23,400 per annum

Hours & Shifts:

37.5 hours per week. You are required to be fully flexible for shifts across Monday - Sunday between the hours of 7:00am - 11:00pm.

Job Type: Permanent

As a Fraud Advisor working in partnership with one of the UK’s most well-known banks, you will work as a part of a vibrant and diverse team that is passionate about delivering unparalleled customer service each day. You will play a key part in building and enhancing our client's brand image and in return gain access to a comprehensive benefits package including:

• A competitive starting salary of £23,400 per annum (£12 per hour fortnightly pay)
• Refer a friend scheme (£750 per new joiner)
• 29 days holiday per annum (Increasing 1 day per year of service)
• Health Shield healthcare cash back plan
• Overtime and bonus incentives
• Career progression

In the Fraud team, you'll be investigating debit card fraud. You'll use your skills to work out what’s happened, support the customer and do your best to recover the money they have lost. As you gain experience, you'll be able to take on more complex cases and grow your skills in different areas of fraud.

Your day-to-day duties will consist of:

• Using the full set of tools to build a timeline of a customer's fraud claim
• Questioning customers effectively and efficiently without influencing their answers, or making them feel interrogated
• Making fair decisions based on your high-quality investigation and in line with external regulations and internal policies, to deliver fair outcomes for customers
• Engaging with other banks and financial institutions about reports of fraudulent behaviour

The successful candidate will be:

• Passionate about providing top notch levels of service for customers
• Able to work and learn quickly in a fast-paced, fun and dynamic environment
• Prepared to stick at something, embraces learning and growing
• Care about doing a great job and exceeding expectations

Are you ready to dive into a new role that makes a real impact on people's lives? If yes, then apply now and a member of our team will be in touch.