FNOL Team Leader

Posted 20 March by Hales Group Limited

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£24,000 - £26,000 per annum

Diss , Norfolk

Permanent, full-time

First Notice of Loss Team Leader / Diss, Norfolk / £24,000 - £26,000 per annum / Full time / Permanent

We are recruiting a FNOL Team Leader to join our client on a full time, permanent basis in Diss, Norfolk.

Our client are looking to appoint someone in this position due to growth and internal promotion.

You will be working for a dedicated Claims, Hire and Repair solution company specifically for the Motor Insurance Industry.

Working hours are: An average of 37 Hours per week on a rota basis between 9:00am & 7:00pm Monday – Friday, 9:00am to 3:30pm Saturday. Saturdays are worked on a rota basis.

Duties include:

Managing a team of FNOL claims handlers and ensuring the team works collectively to wield success.
Assist your team with any complex cases and provide help and support.
Ensure the team is motivated and create an enjoyable culture for all colleagues.
Provide 121 and group training when required.
Assist with the recruitment of new hires and attend interviews when needed.
Work collaboratively with the wider management team to drive performance across the business.
Deal with new claims from inception to hiring a replacement bike, keeping all parties constantly updated with progress of the claim.
Arranging the safe delivery of hire vehicles whilst their bike is being repaired.
Using the in-house system to accurately keep all the important claim details up to date.

Experience required:

Experience in new claims reporting (FNOL)
Excellent communication skills
A passion for supporting our team members
A commitment to driving the results of the business

Benefits:

21 days’ holiday, increasing with service
Up to £150 performance & attendance bonus per quarter
Continuous training and development with support given by our expert team
Pension contribution
Free parking
Regular social events and team nights
Employee Assistance programme – legal advice, counselling and much more
Wellbeing activities
Cycle to work scheme
Opportunities to undertake recognised qualifications
Overtime Available

For more information on this role, please contact Megan Reeve on or apply below.

Reference: 52347028

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