Flagship Showroom Manager

Are you ready to advance your retail career? Are you passionate for delivering excellent customer service and thrive on meaningful interactions with customers? Do you possess the natural ability to lead and inspire teams, ensuring that together, you achieve remarkable success in meeting targets?

As our Flagship Showroom Manager, you'll be at the forefront of our brand, representing the luxury and sophistication we're so proud of. You'll have the chance to showcase your exceptional leadership skills, guiding and empowering your team to deliver exceptional service and exceed customer expectations. 

Join us to create unforgettable experiences, lead with luxury, and grow your career in a market-leading company. Your journey to excellence begins here at Banham.

Who are we?

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years. 

What can you bring to Banham?

Along your excellent customer service skills and pervious experience in sales, you will showcase:

• Proven experience in retail management, preferable in a showroom or similar environment
• Strong leadership skills with the ability to inspire and motivate a team
• Passion for luxury brands and a keen interest in fashion, design, and lifestyle trends
• Excellent interpersonal and communication skills, with the ability to engage and connect with diverse clientele, as well as the team
• Proficiency in inventory and stock management, as well as sales analysis
• Customer focused mindset with a passion for delivering exceptional service
• Professionalism, integrity, and attention to detail, with a commitment to upholding the brand's reputation for excellence
• Adaptability and resilience in navigating change, with a positive attitude and willingness to embrace new challenges.

Main Duties and Responsibilities:

• Lead and motivate showroom team to achieve sales goals and provide excellent customer service by delivering the ‘Banham experience’
• Deliver change culture within team in line with business KPIs
• Develop and implement strategies to drive sales and increase foot traffic to the showroom
• Develop budgeting forecasts for the year and report regularly to senior management
• Analyse sales data and trends to identify opportunities for improvement and make informed business decisions
• Collaborate with wider teams across the business to achieve showroom sales targets, actively contributing to the overall success of the business
• Build strong relationships with clients, understanding their needs and preferences to offer tailored product recommendations and styling advice
• Lead your team to create a welcoming and luxurious atmosphere in the showroom, ensuring every customer feels valued and appreciated
• Handle customer enquiries, concerns and complaints in a professional and timely manner with root cause analysis to help improve efficiencies
• Embrace the ongoing transformational changes within the organization, demonstrating flexibility and resilience in adapting to new processes, procedures, and initiatives.
• Proactively create a space for the team to come up with ideas and feedback to support the brand's evolution, offering insights from the frontline to inform decision-making and drive improvement

What will you get in return?

You will be entitled to a highly competitive salary and a great range of benefits including:

An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)

Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries

Subsidised Private Medical Cover after 12 months of service

Auto-enrolment into our pension scheme

Annual season ticket loan & Banham interest-free loan

Cycle to work & Tech scheme

Training and development opportunities (including day releases for studies)

Company equipment tailored to your role (laptop, mobile, additional screens, company van)

Up to 50% off Banham products

Quarterly Social Events including Summer Party and an Annual Christmas Event

Employee recognition rewards and moments of magic prizes

Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)

Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March. Since 2011 over £16 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.

Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.

We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.