Finnish-speaking Client Service Executive (university graduate)

Finnish-speaking Client Service Executive (university graduate)

Location: Enfield / Didcot, greater London (could be hybrid remote)

Salary: £28,000 - £30,000 per year

Working hours: Monday - Friday, normal office hours

Are you fluent in Finnish?

Are you degree-educated and looking for a Client Service position?

Job role: taking care of an existing portfolio of Nordic clients and providing outstanding customer care and service, mainly over phone and e-mail. Your focus will be on customers in Finland.

As the company operates in the educational sector, we very much welcome university graduates with strong academic backgrounds as well as more experienced Account Managers and Client Service professionals.

Due to an internal promotion, we are now looking for a new team member in the Nordics team. The company has very low turnover of staff and can offer an ambitious, professional work environment.

You:

• Fluent in Finnish plus excellent English
• Some previous experience in a Customer Service, Client Service, Customer Support or Administration role
• University degree (we will consider any disciplines including Marketing, Economics, Business Administration or similar)
• Excellent relationship-building skills and strong communication
• Strong writing skills and attention to detail
• Keen problem-solver
• Strong IT skills
• Looking for a permanent, long-term position with a stable, international company in the UK

What you will be doing:

• Manage a portfolio of corporate customers
• Provide excellent customer service & training, mainly by email but sometimes also over the phone
• Find solutions to client’s problems, by first finding the source of the problem (for example: has the invoice been paid? is there a technical problem?)
• Always finding the right balance between what’s best for the customer and best for the business
• Use several different computer systems and platforms (CRM, databases etc)
• Help create and maintain an enjoyable team working environment!

For more information, please apply now and we will tell you more.

We look forward to hearing from you!