Financial Inclusion Officer

Financial Inclusion Officer - Join Our Team

We are thrilled to offer a unique opportunity for a Financial Inclusion Officer to join our Communities Team. This role is pivotal in delivering a high-quality Financial Inclusion service across our locations, with a specific focus on Energy offers for our customers.

You will deliver this service, using a hybrid working approach, championing our values and meeting the aims of our corporate plan and Thriving Communities strategy.

Key Responsibilities:

• Develop and enhance financial inclusion initiatives, with a primary focus on energy-related projects.
• Collaborate with customer support teams to ensure impactful delivery of financial inclusion offers.
• Support operational activities of Financial Inclusion programs across SNG communities.
• Work closely with the Financial and Digital Inclusion Manager to evolve a comprehensive offers for sustained positive customer impact.
• Report and analyse program impacts to evaluate value for money and guide future planning.

What We're Looking For:

• Understanding of financial inclusion challenges and its impact on individuals.
• Proven stakeholder management skills with the ability to engage colleagues and external partners effectively.
• Strong communication and interpersonal abilities.
• Proficiency in data processing and management, particularly with high-volume datasets.
• Proactive, creative, and innovative problem-solving approach.
• Customer-centric mindset, ensuring customer needs are at the forefront.
• Strong IT skills, particularly in Excel and Outlook.

Your Benefits:

• £450 yearly flexible benefit allowance.
• Flexible working arrangements.
• 25 Days Holiday + Bank Holidays (increasing annually up to 30 days).
• Option to buy or sell holiday days.
• Generous matched pension scheme (up to 12%).
• Immediate life cover upon joining.
• Recognition scheme offering retail vouchers.
• Wellbeing discounts including gym memberships.
• Diverse range of additional benefits.

Join Us:

This role offers a fulfilling opportunity to develop your skills while contributing to customer wellbeing and quality of life. We encourage you to bring your unique experiences and transferrable skills to SNG. If you are ready to make a difference and thrive in an inclusive community, apply today!