Financial Customer Service (INBOUND)

Inbound Customer Service Advisor (Financial)

Temp - Perm opportunities

Full time - 40 hours a week

Monday-Friday: 8am-8pm | Sat & Sun: 8am - 6pm

This position is subject to clearing a credit check and DBS check which the client will undertake on your behalf

If successful, you will be representing one of the UK’s leading investment and savings companies. You’ll be joining a well-trained and dedicated team of people within the financial sector.

Training will take place over a 4-week period and additional training will be available to help you progress and grow within the company. As you progress many other opportunities may become available to you.

Role Specifics

• Responsible for handling high volumes of inbound customer service calls to the department.
• Required to undertake a number of security pre-screening questions with customer due to financial nature of the calls.
• Handling a variety of customer requests, opening new accounts, closing accounts, transferring funds, re setting passwords and all other back office associated administration
• Assisting customers with general enquiries and helping them use online services assisting them to help them manage accounts with ease.
• Always deliver top quality customer service and to always maintain a friendly and professional approach to your customers and their needs.
• Updating customer accounts and liaising with other departments
• Promote a positive and professional image of The Company to clients and others at all times by adhering to Company policy and procedures.

What’s in it for me?

• Weekly Pay: £11.44 per hour
• Holiday accrual (based on hours worked each week)
• Client within easy reach of local transport links
• Free parking available on site
• On-site subsidised canteen
• Training for 4 weeks consisting of a mix of classroom and on the floor training support (paid for the hours)
• Progression available onto other roles within the company