Finance Graduate - Credit Controller/Customer Service

To administer an assigned portion of the Sales Ledger and generate maximum cash flow & minimise bad debts. Maximise sales potential and provide a high standard of customer service to both internal & external customers. To work within a team focused on delivering high standards and a professional service.

KEY RESPONSIBILITIES

• To assess all new account applications with the aid of: On-line Credit Agencies - Filed Accounts - Local Knowledge and discussing the acceptance or rejection of credit facilitates with customers and sales staff

• To maintain all customer credit limits in line with Company policy and customer purchasing requirements. Including monthly review of £10k plus customers.

• Ensure yearly financial review is logged and maintained on customers trading above a given level

• Collection of debts within assigned credit terms and achievement of individual & department targets and the keeping of meticulous records & review dates via a customer diary system

• Listening to the financial issues of customers and making sound commercial arrangements for payment plans

• To process any credit held orders and contact sales / customers where necessary in a timely & commercial manner

• Reconciliation of monies received in line with customer remittances.

• To record and manage all customer queries and disputed invoices.

• Assist in the management and responses to the central Credit Control email address

• To ensure customer database is accurate and up to date along with the filing and maintenance of relevant associated filing.

• To refer accounts, where appropriate for litigation

• To ensure maximum efficiency of the Aged Debt by liaising with local branches, including a monthly meeting with each Business Manager via telephone or face to face

• To visit customers where necessary to ensure smooth running of the account / build relationships and to aid credit assessment

• Regular visits to assigned branches and attendance of quarterly meetings held by Group Credit Manager and bi monthly ledger reviews with Team Leader

• Ad hoc duties as assigned by the Group Credit Manager / Assistant Credit Manager / Team Leader

PERSON SPECIFICATION

Essential:

• Excellent communication skills, including the ability to negotiate
• Excellent customer service skills
• Excellent interpersonal skills
• Good numeracy skills
• Ability to work in a team environment
• Ability to work under pressure and work to strict deadlines
• Ability to gauge different situations and behave accordingly
• Strong and adaptable personality
• Good organisational & time management skills

Desirable:

• Commercial B2B credit control experience in a relevant fast-moving environment with the confidence & ability to place pressure tactfully on individuals / companies who owe money
• Credit assessment knowledge
• Ability to explain financial issues to others in a simple yet direct manner
• Intermediate or above Excel skills
• An understanding of double entry bookkeeping
• Knowledge of Microsoft AX Dynamics / similar system

47192BR
INDCC