Field Service Engineer

Our client delivers global business solutions in the form of cutting-edge digital & hardware technology for a mobile world, they are leaders of technical innovation and provide truly unique solutions for efficient rail management. Their business ethos is based on consistency, reliability and competence of their products and employees.

They now require a Field Service Engineer to join their successful field service team to work at stations primarily South of the river Thames. You must live in one of the following postcodes: SW, SE, SM, KT, CR or BR.

You will ensure that equipment is responded to, returned to full service and maintained to the highest standard possible whilst achieving relevant contractual SLA’s.

THE ROLE

• Carry out first and second line maintenance on any equipment as contracted and respond and repair ticket vending machine (TVM) devices in a timely manner.
• Improve performance through training, experience and KPI feedback.
• Minimise downtime on fault call outs.
• Assist with the installation or commissioning of equipment as required.
• Ensure that all relevant working practices comply with the statutory Health and Safety at Work Act and deal with all associated administration.

THE INDIVIDUAL

• To apply you should have experience in a service or field service or site / technical support role, working on electronics, electro-mechanical or PC-controlled capital equipment.

• Ideally, but not essentially, you will have a technical qualification, such as City & Guilds 224, 236, NVQ / ONC / OND / HNC or HND or Degree in Electronic / Electrical / Mechanical / Systems Engineering or equivalent.

• You should have strong board level electronics fault finding and service skills.

• Experience of repairing and installing networked systems, barriers, gates / gating, automatic doors, access control or ticketing / payment machines, note validators, coin mechanisms or fare automation systems is advantageous but not necessary.

• You may have worked in the Security Systems - CCTV, Access Control or Transportation / Mass Transit - Revenue Collection / Ticketing or ATM, Biometrics or Leisure / Gaming sectors. The Vending sector / Traffic sector, or perhaps a Systems integrator or capital equipment manufacturer or a technical company who deliver solutions to the public sector for e.g., NHS, Police, Local Authorities or Retail sectors.

• You will work 40 hours (flexible) 5 in 7 days worked - Monday - Friday & Stand-by / Call out 1 week in every 4 or 5 weeks ( paid door to door. )

• Full product training will be offered.

• You will have a full current UK driving licence.

WHY APPLY?

A basic salary of £29,000 p.a. + call-out + overtime 1.5x for weekends + company vehicle + 33 days holidays + Pension company / employer contribute up to 7% of the employee’s gross basic salary and life assurance 2x basic salary / income protection + childcare voucher + counselling support and discounts.

You will be exposed to the latest technology within the transportation sector. With an extensive list of high-profile customers/projects you will be exposed to all areas of transportation technologies including the latest innovations in automated fare collection and contactless payments.

They encourage motivation through excellent education and training opportunities via their award-winning academy and flat hierarchies that will potentially enable you to further develop your field service career within an established company who can offer further prospects globally in a sector that is growing significantly.