Field Service Engineer - Chromatography & Mass Spectrometry

Territory: Southeast UK

Home Location: Anywhere on territory (Cambridgeshire, Bedfordshire, Essex, Hertfordshire areas)

Do you want to work for a global market leading life science company whose products, technology and services accelerate critical scientific research & discovery?!

Are you already a Field Service Engineer or Site Engineer with experience servicing either or a mix of Chromatography or Mass Spectrometry equipment in the Southeast of England?

If you said yes to the above and are ready to propel your career, then look no further and apply for this exciting role today!

The requirements of the Field Service Engineer - Chromatography & Mass Spectrometry:

• Circa 2 years of experience as a Field Service Engineer or Site Engineer with experience servicing either or a mix of Chromatography & Mass Spectrometry equipment in areas such as HPLC, GC, Ion Chromatography, LC, UPLC, LCMS, GCMS or similar areas
• You will have a background in either a Life Sciences, Chemistry or Engineering qualification (or be qualified by experience)
• Strong problem-solving skills
• The ability to balance multiple tasks with different priorities
• Excellent interpersonal, self-motivational and negotiating skills
• Proficient levels of PC literacy
• Valid UK Driving Licence (ideally clean) and a valid passport
• Willing and able to travel 5 days a week within territory, Monday to Friday with occasional nights away from home
• Good English skills, both verbal and written. Ability to work across all levels, functions, and regions

The responsibilities of the Field Service Engineer - Chromatography & Mass Spectrometry:

• Perform all service-related work on a range of high performance Chromatography & Mass Spectrometry instruments at clients sites across the Southeast of England
• You will be responsible for reporting accurately and timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.)
• Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customer’s expectation and making them successful by using TMO instruments
• Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible
• Responsible to manage the company’s assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc
• Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leader, others)
• Ensure accurate completion of all reports as required (e.g., Field Service Reports, Expense Reports, etc.) (Assures alignment of all activities at the customer site with the rest of TMO and informs other part of TMO of important information with information respect to our customers (e.g., information about new purchases to sales/lead generation)

Benefits:

• Highly Competitive Base Salary
• 10% Bonus
• Fully Expensed Company Car
• Private Healthcare
• Life Insurance (4x Base Salary)
• Pension
• Laptop, Mobile Phone & Tablet
• 25 Days Holidays + 8 Bank Holidays

Langton Howarth is the market leading scientific supplies company placing people into dream jobs across the UK and Europe daily.