Fibre Installation Engineer

About Wessex Internet

Wessex Internet is a dynamic and fast-growing Internet Provider in the South West that is changing the way full fibre broadband is rolled out in rural areas. We believe that the countryside deserves lightning-fast broadband and are passionate in delivering a fantastic service to thousands of customers whose copper line connection is now outdated.

We design, build, and manage our own FTTP (Fibre to the Property) network in-house and are one of the leading suppliers. We are excited to be extending our network and bringing full fibre broadband to over 10,000 homes in the New Forest with connection aimed for early 2024.

Wessex Internet is a multi-award-winning company, having won multiple awards including Overall Fibre Provider of The Year 2023, Best Rural Fibre Provider 2023 & 2022. As well as Best Rural Hard to Reach Project 2022 & 2021.

We are growing fast, having doubled in size over the last 18 months. Our vision is to scale whilst retaining our excellent and personal customer service. We are investing in world class systems and process to make our teams more effective and efficient. Additionally, we invest in our staff, providing continued training and career prospects to further your own career.

We believe in building a great place to work, where everyone’s contribution is valued, and has the chance to raise their ideas and make a difference. Wessex Internet was a finalist in the 2023 UK Fibre Awards for the Best Company to Work for.

Every one of us is responsible for the continued success of Wessex Internet, each individual has something valuable to offer, and together we’re constantly looking for better ways to serve more people. Wessex Internet wants to change the broadband experience, setting it apart from other internet providers. It is an exciting time at Wessex Internet and we are recruiting for the best people to join us!

The Role

As part of continued growth Wessex Internet is seeking an experienced Network Engineer to join our team of installing wireless and fibre customers across our network. As part of our service delivery team you will be one of the end point to the customers journey by connecting them to our network and ensuring they are receiving the speed they are paying for.

Responsibilities

Your responsibilities will include but are not limited to:

• Installing full fibre internet connections to both residential and business properties
• Diagnose and restore service issues to maintain customer connections
• Carry out emergency and scheduled maintenance across the Wessex Internet network
• Work as part of an engineering team providing assistance and resource for the maintenance of the ISP services
• Provide 'out of hours’ cover on a rota basis during evenings and weekends
• Working at height to install equipment on masts and customer houses
• Working as an individual and as part of a team to achieve company targets and KPI’s
• Adherence with Health & Safety legislation

Requirements

• Great communication and customer service skills
• Extensive knowledge of the telecoms industry, ideally with installation experience
• Takes a proactive approach to problem solving in a team environment
• Honesty and reliability
• The ability to work on your own initiative with strong self-organisational skills
• A strong willingness to learn new skills and adapt to evolving processes
• Be confident working at height and ideally have received certified training
• Must hold a full UK driving licence for at least 12 months

Benefits

• 25 Days of annual leave
• The option to buy or sell an additional 5 days holiday
• Enhanced Family Pay
• Private Medical Insurance
• Life Assurance
• Income Protection
• Cycle to Work Scheme
• Tech Scheme
• Opportunities to progress your career - we’re a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we’ll help you reach your potential
• Free breakfast - including fruit, snacks, teas & coffees available throughout the day
• Regular social events
• Free onsite parking
• 75% discount to Wessex Internet package

Salary: £26,000 - £32,000 per annum, depending on experience

Role Type: Full Time/Permanent

Hours: 40 hours per week

Location: Office based near Blandford Forum, Dorset

Holiday: 25 days plus bank holidays?