Facilities Helpdesk Team Leader

Facilities Help Desk Team Leader

Location: Southend, Essex (office based) £30,000 with salary uplift in successful completion of probation

Mon and Friday 0800 to 1700 Tues, Wed, Thurs 0830 to 1800

My client has a vacancy for a full-time coordinator / team leader. As well as undertaking helpdesk operator duties, you will be responsible for managing day to day jobs/queries for key clients and overseeing 2 junior helpdesk operatives.

The role offers the opportunity to join a wonderful company and be part of a friendly team. The company is growing and expanding and offers potential to the right person. The successful applicant will be responsible for responding to the day-to-day maintenance requirements of customers.

We are looking for someone who has a proven experience within a facilities helpdesk as a Senior or Team Leader. You will be a strong relationship builder, be computer literate, organised, meet deadlines and a professional telephone manner with scheduling and coordinating experience with engineers.

Duties will include:

Overseeing two Schedulers Account managing your client.

Coordinating Engineers dairies scheduling planned and reactive maintenance

Liaising with a sub-contractor network

Answering telephone enquiries Inputting calls on to a data base system.

Updating clients Producing purchase orders

Checking progress Experience with facilities maintenance, scheduling and coordinating for engineers is essential for this role.

Free parking in this location