Facilities Account Coordinator

Our Client who is a Facilities Management company is looking to recruit an experienced Facilities Account Coordinator with experience of working within the facilities field.

You will be articulate, highly professional, energetic, and enthusiastic, with the ability to work in a pressurised environment, and prioritise as you may be working with a number requests at the same time

Principle Duties and Responsibilities

• Coordinate the workflow for all client and internal requests, to ensure effective completion of work in accordance with SLAs.
• Liaise with customers and operational delivery teams to arrange all sub-contractor reactive maintenance visits and manage end to end.
• Liaise with customers and operational delivery teams to arrange all sub-contractor service.
• Review sub-contractor service records/sheets and raise 'follow on’ work orders where required, assigning to the correct resource and priority.
• Support operational delivery teams and work closely with the Scheduling team to ensure all works are managed by the appropriate party.
• Maintain effective relationships with sub-contractors, ensuring work is delivered on time and to a consistently high standard, escalating and/or reporting information to the operational and procurement teams as required.

• Management of all chargeable Minor Works Requests, including purchasing operations.
• Ensure all costs associated with work delivery are captured and entered into the system.
• Attend client and operational meetings as an Account representative to support the operational teams.

Essential Skills

• Experience of Scheduling
• Experience of working with maintenance contractors
• Excellent written skills
• Good communicator by phone
• Good skills on all Microsoft packages