Export Customer Experience Team Leader

Would you be interested in joining the dynamic team of a leading manufacturing company to contribute to their customer service achievements and become part of their rich 200-year history? Would you enjoy a position where every day brings new opportunities and exciting challenges? If so... read on!!

This fantastic opportunity will allow you to step into a role where you will lead and support 4 team members within their Export Customer Service and Credit Control divisions - no day is the same!!!

JOB TITLE: Export Customer Experience Team Leader

HOURS: 8:00am - 4:30pm

LOCATION: Smethwick

SALARY: £31,000

START DATE: ASAP

BENEFITS: 26 days holiday, plus Bank Holidays, hybrid working after successful probation period, free onsite parking, Excellent Pension Scheme

CULTURE: Friendly team, down to earth and sociable working environment

Your new role:

• Help engage with UK and International customers via phone, email, or chat.
• Oversee the sales order processing for both UK and International sales orders.
• Manage queries ensuring a positive customer experience.
• Ensure accuracy and efficiency in order processing and timely response to exports for overseas customers.
• Enhance team performance by providing regular team meetings and training.
• Work closely with internal teams such as sales and warehouse, including international offices.
• Lead and manage the credit control team to ensure effective credit management.
• Manage the aged debt for UK and Ireland receivables.
• Develop and execute plans to reduce outstanding aged debt balances.
• Oversee monthly reports for both teams.
• Prepare monthly sales forecasting reports.

To excel in this role, you will offer:

• Experience with Export shipping and sales order processing
• Team leader or management experience
• Excellent communication skills
• Proficiency using MS Office and CRM systems
• Ability to work to tight deadlines and SLA's
• A warm and professional manner
• Good attention to detail

Next Steps:

If you're interested in this position and have the skills and attributes listed above, then please apply today or for more information contact Sophie on /

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.