Experience & Visitor Programming Manager

Are you a creative leader with lots of ideas that you can turn into reality, whilst building upon our successes to date? 

We're looking for an Experience & Visitor Programming Manager to join our team at Ightham Mote. If you've got enthusiasm for shaping and delivering imaginative, engaging audience-led experiences, we'd love to hear from you.

The Ightham Mote and North Kent portfolio, with Ightham Mote at its heart, is a collection of glorious built and outdoor sites, with something for everyone, welcoming over 200k visitors annually.

Ightham Mote is currently undergoing significant investment in its infrastructure and exciting new facilities are expected to open this summer. You'll play a vital part in the next chapter in the development of this stunning site.

Reporting to the General Manager, you’ll be a member of the Property Leadership Team. We're a supportive group who work at pace, helping set and deliver the future direction for Ightham Mote and North Kent.

You’ll lead a team of staff and volunteers to create an environment that visitors want to return to again and again, where excellent service underpins all that we do and who seek opportunities to create a place where everyone is welcome.

Click here for more information about this location

You’ll have specific responsibility for creating and delivering high quality, accessible audience-led programmes, interpretation and experiences that meet the needs of current and future audiences. Close to both London and Kent conurbations, you’ll think beyond our property boundaries and use your strong networking skills to make links into local communities.

You’ll make sure that our experiences connect audiences with the character and heart of our properties, throughout the whole visitor journey, from engagement with our website to on property visits and involvement.

You'll also coordinate and enable cross-departmental teams to collaborate, take on new challenges and build on existing skills

• An enthusiastic and experienced people manager with the ability to lead a team to deliver exceptional experiences.
• Practical experience of visitor business, tourism, heritage or visitor services environment.
• Natural curiosity about people with passion and expertise to deliver the highest standards of customer service.
• An excellent communicator with experience in building strong relationships externally and internally.
• Experience in managing complex budgets and margins to maximise sales and income whilst controlling costs.
• Proven record of success in business development, using audience insight to improve and develop the visitor experience.
• Able to build upon creative ideas presented through internal and external networks to design, produce and host audience-based experiences.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.