Events and Operations Supervisor

Job Title: Events and Operations Supervisor

Company Address: Oh La La! Macarons HQ, 5 Kirby Street, London, EC1N 8TS

Hours: 40hours / 5 days a week with occasionally evenings and weekends

Salary: £22,000 - £25,000 (dependent on experience)

Oh La La! Macarons was founded in 2013 by creative entrepreneur Meredith O’Shaughnessy in the heart of Bloomsbury London, where she decided to launch a company which baked macarons using only the highest-quality ingredients with unmatched attention to detail and creativity. Initially, Oh La La! Macarons were only available for people who attendedour macaron and martini workshops, but word got out and demand flourished.

Fast forward to 2024 and Oh Lal La!’s team of chefs and designers continue to handcraft every macaron using the finest ingredients, never adding flour or stabilizers, ensuring each one is a naturally delicious, gluten-free work of art.

About the Role

The role of Events and Operations Supervisor is an incredibly varied and diverse position assisting the Operations Manager in the day-to-day running of Oh La La!

As the Events and Operations Supervisor you will be naturally gifted at communication, problem-solving and pay strong attention to detail.

The role is varied and no two days will be the same, there are plenty of opportunities to learn and grow and we will support you in developing your skills as you do so.

The role entails working some weekends and evenings as an when we have events on. Days off in the week will be given when that happens.

Main Duties and Responsibilities:

General:

• Supervising the planning and execution of events, ensuring they run smoothly, successfully and on time.
• Working within a fast grown team that encourages collaboration and creative thinking.
• Handling all venue-related matters, from logistics to aesthetics and ensuring that the venue is consistently prepared for any event type.
• Collaborating with team members, external suppliers and partners to ensure events meet Oh La La!'s high standards.
• Implementing health and safety protocols and ensuring they are adhered to during all events.
• Providing excellent customer service.
• Sharing innovative and creative ideas to develop and grow the world of Oh La La!

Marketing and PR:

• Assist in the implementation of the social media and marketing program.
• Facilitate social media competitions and create engaging content for reels and stories.
• Answer phone calls professionally and greet walk-in guests, showcasing our premises and explaining our services.
• Support in identifying and nurturing client relationships to expand the business.

Operations:

• Taking responsibility for the booking system at Oh La La!
• In charge of the macaron orders - right from the first request to packaging the macarons up and booking and dispatching couriers.
• Liasing with clients regarding workshops - over email or the phone.
• Keeping all Dropbox files updated and saved as processes and procedures change and evolve.
• Inventory and ordering of stock.
• Booking staff for workshops.
• Diary management.
• Assisting Operations manager with any help she needs.

This Job Description is intended to illustrate the main duties and areas of responsibility. It is not intended to be exhaustive. The duties and responsibilities in this job description may change without notice as business demand changes.

Core Skills Required:

• Experience in hospitality or events.
• Administrative experience preferable.
• Exceptional communication and interpersonal skills.
• Ability to handle stress and remain calm in a fast-paced environment.
• Proactive problem-solving skills, with a keen eye for detail.
• Display and promote a positive can-do attitude within the workforce, we are a small business so everyone needs to be flexible and happy to help with tasks that need completing even if it is outside your direct responsibilities.
• A willingness to learn new skills and a flexible approach.
• Commitment to fostering an inclusive and diverse workplace.
• A high level of personal cleanliness and hygiene. Be dressed to greet guests at all times when at work.
• A general interest in our industry, our competitors and trends.
• A willingness to work some evenings and weekends.