EUC Engineer

Are you a versatile and experienced EUC Engineer looking for an organisation that values and recognises your skills and expertise? If so, join a diverse workforce as a EUC Engineer where you will support and develop a reliable, resilient infrastructure to meet the IT needs of Elysium Healthcare. 

Working alongside the wider IT team and third parties you will deliver an effective and efficient IT experience for the business, meeting service level agreements.

You will be responsible for resolving support requests and incidents, ensuring that service levels and targets are achieved as well as meeting continuous service delivery demands. You will be supporting a multi-site environment including associated infrastructure.

This role is home based primarily but will require occasional travel as and when required.

As a EUC Engineer you will be:

• Providing EUC support and management across EHC Infrastructure
• Managing incident and service request delivery in line with IT department SLAs
• Responding to alerts generated from infrastructure monitoring and security tools, and resolution within SLA
• Supporting a multi site environment including associated infrastructure
• L3 support covering Microsoft Endpoint Management (Intune), AD, AAD and Defender
• Problem management, including root cause analysis and pro-active identification of EUC risks and issues
• Contributing to the IT roadmap and service improvement plans for EUC services, with particular focus on Microsoft technologies
• Implementing changes in line with the IT change management process and CAB
• Creation of documentation to reflect existing systems, infrastructure & processes; also ensuring that documentation is maintained and kept up to date.
• Assisting with Project implementations.

• At least 5 years proven experience to L3 on Microsoft Desktop Operating Systems
• Proven device management (Windows, IOS, Android) & deployment experience using Entra ID and Intune/SCCM or similar tooling
• Advanced software packaging, software management, browser management and app locker experience
• Good Powershell scripting experience to manage devices/users on a large scale(10,000 + Users)
• L3 experience of managing and maintaining EUC workloads using Active Directory/GPO
• Advanced knowledge and experience supporting O365
• Practical experience supporting and maintaining EUC Hardware (Dell, HP)
• O365 License management experience
• Willingness to work outside of standard working hours when required
• Knowledge of ITIL v4
• Ability to build strong working relationships with IT teams, IT users and third-party vendors

What you will get:

• Annual salary of £45,000
• The equivalent of 33 days annual leave – (inc Bank Holidays)  plus your birthday off!
• Wellbeing support and activities to help you maintain a great work-life balance.
• Career development and training to help you achieve your career goals.
• Pension contribution to secure your future.
• Life Assurance for added peace of mind.
• Enhanced Maternity Package so you can truly enjoy this special time.

There is also a range of other benefits including retail discounts and special offers and much more.

About your next employer

You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. 

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. 

Elysium Healthcare follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each person’s individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure.