Estates Officer (Housing/ Facilities)

Estates Officer (Housing/ Facilities)
Hemel Hempstead, Hertfordshire (Field Based)

Salary £31,350.00 Per Annum Plus Benefits

Permanent, Full Time

37 hours per week (Monday - Friday, Flexibility Negotiable)

Thrive Homes is looking for an Estates Officer to carry out routine estate visits and complete inspections of the communal areas within our portfolio of properties across Hertfordshire, Buckinghamshire and Bedfordshire.

This varied front-line role will provide a comprehensive service to our customers and be focused on the 'relationship' between the customer, Thrive, our partners and stakeholders.

Other Responsibilities:

• Undertake 'flick testing’ to the communal lighting through the blocks.
• AOV testing where applicable during block inspections.
• Booking and monitoring the follow up of works and actions and to complete associated administration for grounds maintenance, cleaning and communal area repairs.
• Identify and escalate support requirements to the appropriate support channel (e.g. sustainment and intervention).
• Undertake and review cleaning and grounds maintenance inspections, highlighting areas for improvement through the correct channels.
• Collaborating and supporting across the team and business to ensure resolution of issues are achieved.
• Carrying out estate inspections to check cleaning, grounds maintenance, identify repairs and hazards such as fly tipping or bulky waste.
• Responding to complaints and queries related to estate services and where necessary, meet customers and/or contractors on site as part of the resolution process.

Requirements:

• Full Driving Licence and use of a vehicle.
• Previous experience in a similar role within Housing, Facilities or Property Management.
• Trained on flick testing and AOV checks would be beneficial.
• Experience of delivering a service to a diverse customer base.
• The ability to engage with customers at all levels, providing updates on communal works as well as highlighting issues to our dedicated health and safety team and contractors.
• Experience of working with external contractors to achieve positive outcomes for customers is beneficial.
• Self-motivated, and confident with a 'can-do’ attitude.

Benefits:

Thrive’s Top 10!

• Annual Leave - 25 days per year increasing by length of service (up to 30 days).
• Buy or sell annual leave
• Generous family friendly provision
• Pension - Thrive Homes will pay double your contribution (up to 10%).
• Discretionary Bonus
• Life assurance - a payment of 3x your salary
• Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services.
• Virtual GP Service (available 24/7)
• Wellbeing reward scheme (earn vouchers through a health app)
• A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different!

All roles at Thrive are subject to a basic DBS check.

Closing date: 12th April 2024

Interviews to be confirmed

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

About Thrive

Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We manage over 5,000 properties and are continuing to build new homes each year.

Thrive’s Approach

Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages, with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits, as we continue to grow as an organisation and aim to attract the very best people.

Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. This commitment is at the core of our understanding the importance of different voices, experiences, perspectives and backgrounds. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community.

As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment, please contact us.